HQ Systems Administrator (Fixed term- 2 years) (2 Position(s))

Job Location: Head Office, Hq, Tanzania

Job Purpose

Perform daily maintenance, monitoring and support of NMB working tools at Head Office and branches, quality assurance of work done by suppliers and service delivery that meet and exceed business and customers' expectations (availability, recoverability, security and continuous improvement).

Main Responsibilities

• Responsible for daily and scheduled maintenance of Branch user working tools (Desktops, Laptops, Teller Printers, MFP's, Desktop Printers, Flatbed scanners, Cheques Scanners, CCTV gargets, forex boards, Note Machines Counting, Sorting, Banding & Strapping Machines); Electric power systems (Generators, Uninterruptible Power Supply - UPS, Stabilizers, Inverters, Solar / Wind Power systems, etc.); Self Service terminals (Onsite & Offsite ATMs, Branch POS terminals, Merchant and Agents POS terminals, etc.).
• Perform daily morning check for all the branches within your zone/HQ to and resolve/escalate all the problem that require maintenance.
• Responsible for updating and maintenance of Asset Management database, current inventory, disposal process and managing the life cycle of branch working tools every six Months.
• Responsible for resolution and closure of support working tools incidents and problems logged into Service manager from branches ensuring SLA(s) and customer expectation are met.
• Responsible for attendance of all planned maintenance activities such as preventive and corrective maintenance of working tools.
• Supervise vendors (Quality Assurance) on site when conducting planned and unplanned maintenance of working tools to ensure quality of the completed job (good workmanship) at the shortest possible duration to avoid unnecessary delays at a minimum disruption of customer services and cost effectiveness.
• Ensure that daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
• Provide first-aid / basic troubleshooting training to Branch IT Champions
• Escalate to and closely follow-up with 2nd level support (respective Head Office ICT section), and 3rd level support (system vendors) for all branch IT systems incidents and problems which cannot be resolved by him / her.
• Daily follow-up to ensure that all PCs and laptops are protected with latest NMB standard security controls
• Prepare and submit the list of obsolete, end of life equipment and computers for donation quarterly. Facilitate the sign off from the HQ/Zonal level.
• Installation and configuration of ATM and to monitor the performance/uptime of Zone.

Knowledge and Skills

• Technical knowledge of banking IT systems used in branches.
• Ability to work in a fast-changing banking service environment.
• Training skills
• Strong knowledge on Head Office working tools and other computer peripherals
• Commitment to the values of integrity, accountability, transparency, scientific rigor and drive
• Positive self-esteem, Confident, good oratory and communication skills.
• IT systems troubleshooting skills.
• Time planning, organizing and logistics skills
• Networking skills (CCNA)
• Ability to work on own initiative and be a self-starter, prioritizing work with minimum supervision and work under pressure.
• Ability to present technical data in a comprehensive, yet clear manner.
• Ability to quickly understand new technologies' benefits and how these may impact current business practices.

Qualifications and Experience

• Bachelor's degree in ICT engineering discipline
• Certification in any IT systems (e.g. Cisco, Microsoft, etc.) will be an added advantage
• Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies
• At least 3 years of relevant work experience in banking IT systems support.
• ICT Service Management experience (ITIL) will be added advantage

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.Female candidates and people living with disabilities are strongly encouraged to apply for this position.NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.Only shortlisted candidates will be contacted.

Job opening date : 28-Feb-2025
Job closing date : 14-Mar-2025