The Call

Shule Direct is looking for a suitable candidate to part of the team as a company administrator. This role also involves a component of customer relations.

The Role
Administrator

ABOUT SHULE DIRECT

Shule Direct is a social enterprise that provides local, relevant, digital study platforms for learners in Tanzania. We are working with the best teachers in the country to create digitized learning notes, tutorials, quizzes, and multimedia content and developing technological solutions to deliver a multi-subject comprehensive secondary school curriculum to students across the country. The 1Million Secondary School students learning on our digital platforms are a testimony that technology is a new educational frontier.

LOCATION
Shule Direct is located along Old Bagamoyo Road, Plot no. 539, Msasani Village in Dar es Salaam. The Administrator will be required to work full time at Shule Direct.

ROLES OF THE ADMINISTRATOR

Management of office equipment and company assets.

• Ensure maintaining a clean and enjoyable working environment.
• Organizing, arranging and coordinating office internal and external meetings
• Ensuring office infrastructure needs are met, including properly functioning of office equipment, routine maintenance, and security.
• Administer Shule Direct’s community engagement programs and events i.e ensure timely logistics and delivery of equipment’s on events /programs eg Shule Directs’ exhibitions, day of African Child.
• Supervising administrative staff (cook, cleaner, gardener....) and dividing responsibilities to ensure performance.
• Ensure proper tracking of office supplies (consumables), enough stock and place orders when necessary.
• Coordinate office activities and operations to secure efficiency and compliance with company policies.
• Manage staff travel arrangements i.e booking accommodation, ticketing.
• Manage office phone calls and correspondence (letters, packages, etc.)
• Coordinate monthly internal social engagement activities of staff ie book of the month, staff birthdays, welcoming/sendoff.
• Welcome visitors and providing assistance as needed.
• Organize boardroom scheduling, equipment, and cleaning.
• Coordinate building and maintenance issues for general repair and updates.
• Plan and oversee risk and emergency procedures of the Shule Direct office.
• Assist other departments with administrative or clerical support.
• Responsible for all matters related to operations and administration.
• Carry out any other duties as assigned by the Management of Shule Direct in relation by asking to Administration duties
  
  

Customers Relation

• Understanding customers concerns questions, listening carefully and showing empathy through specific questions over the phone, by email or in person.
• Communicating within the Company by act as a link between customer service and other departments by bringing specific complaint from customers to the attention of someone who can resolve the situation. The general feedback maybe also passed along to the whole team in order to help build a better product or develop a new service.
• Responsible in investigating customers’ problems by figuring out what went wrong, how problems might be fixed and how to keep them from happening again.
• Build connections and maintain relations on behalf of Shule Direct by either call the existing customers to ensure their satisfaction, or network within the community to identify prospective customers and contribute to the organization’s marketing campaigns.
• Monitoring competitors by observing what others in the industry are doing and advice accordingly.
• Train new hired and staff of customers services best practices and how to respond to customer complaints.

QUALIFICATIONS AND SKILLS 

Shule Direct is looking for an individual who fits the following criteria

• Highly organized and self-motivated individual who can work under minimum supervision.
• Strong and articulate communicator with a mastery of both written and spoken English and Swahili.
• Strong interpersonal and networking skills, a connector, with a genuine interest in supporting the success of others.
• Basic knowledge of customer relations management.

REQUIREMENTS

• Holder of Advance Diploma or bachelor degree in Business Administration, Project Management or any other related business field.
• Computer Literate.

COMPENSATION

This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast- growing, highly respected social enterprise working for social impact. We are seeking an individual of outstanding quality with a proven track record.

• Shule Direct is prepared to offer an attractive compensation package, including a competitive base salary as well as health, social security, and vacation benefits.
• Female Candidates will be prioritized in the selection process.
• For more details and to apply for this position visit www.shuledirect.info/jobs
• Applications can ONLY be received via the online form provided on the Shule Direct website

CVs and cover letters will NOT be accepted.
Deadline: Sunday 21 st July 2019, 06:00 PM