Job Purpose

Responsible for driving for growing agents' base, transacting customers and revenue by providing leadership on agent recruitment, acquiring business and management of agency business operations in the zone.

Main Responsibilities

• Planning, executing, and monitoring Sales strategy; Distribution/expansion; Marketing initiatives; and Budgets of NMB’s entire Agent network at the Zone.
• Liaising with branch managers on the identification of the new prospective agents in the Zone while ensuring compliance of KYC as per regulation and business requirements.
• Acquire new business opportunities, initiate business cases and product concepts for value added services on Agency banking, and seek necessary approvals from within the bank.
• Agent relationship management & business development of Direct and Indirect Channel model of NMB Wakala in the Zone.
• Managing the training of agents, staff and field team on products and troubleshooting of agency banking tools as well as agents disputes.
• Management of Agency Banking Representatives and assign goals to branches and field team by product, and generate necessary reports for Performance Reviews to ensure quality support services to NMB Wakalas.
• Monitor the market very closely for dynamics on customer behavior, competition, policies, compliance, and regulations.
• Supporting other business units for cash transaction solutions using customized agency banking models.
• Coordinate Branding Activities between Head office, Marketing, and Zone related to NMB Wakala Branding, Marketing and Market intelligence as part of Business Development
• Periodic visit the regions in the zones ensure correct implementations of agency banking strategies, policies and compliance also to monitor performance and evaluation of branches and field team KPIs.
• Supervising zone’s Agency banking Representatives on their Agency Banking day to day activities and targets.

Knowledge and Skills

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Ability to Team building, manage and Motivate Direct sales team
• Business acumen
• Agency network growth and support
• Sales and commercial acumen
• Microsoft Excel skills, proficiency in all other Microsoft Office applications, Reporting and presentations Skills, strong negotiations skills and Management of Direct Sales Team
• Direct Sales and customer acquisition Skills
• Capable and Experienced of Driving Vehicle (Self-Drive) with Minimum of Driving License Class D

Qualifications and Experience 

• University Degree/Advanced Diploma in the field of Banking, Finance or Business related field.
• Minimum of 3 years’ experience in the Banking industry, Mobile Network Operator (MNO), or agency network operations with proven strong interpersonal skills.
• Prior exposure to field operations on agent network institutions/FMCG Sales/direct sales operations will be an added advantage.

NMB  Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Please be advised that if you are not contacted within 14 working days of the advert closing date then you have not been shortlisted.