Role purpose:

Overall accountability of managing new alternative sales channels to meet strategic business objectives
Develop, plan, execute and evaluate the performance of onboarded accounts
Drive and responsible for M-Pesa Business accounts service management (trainings)
Monitor M-Pesa Business accounts performance and cross sell M-Pesa products to Businesses
Work together with the team to drive M-Pesa Business initiatives, partnerships and ensure they are timely executed

Key Accountabilities

Overall responsible for driving the M-Pesa Business alternative channels acquisition and support
Manage service delivery for the acquired accounts and cross sell other M-Pesa products
Support to accelerate regional performance and drive initiatives for revenue growth
Support M-Pesa Business new and existing businesses’ projects
Initiate and conduct end to end new trainings and re-trainings for the acquired business accounts
Responsible for reactivations of dormant, droppers and stoppers business accounts
Working closely to support sales team to identify new potential growth areas

Accelerates number of B2C and C2B accounts acquired
Accurate and timely delivery of the Acquisition KPI’s as per the strategy
End to end execution of M-Pesa propositions to the business acquired via this channel
Quality of support and stakeholder alignment

Excellent analytical and logical reasoning skills translated from consumer insights
Excellent communication skills
Strong Sales and negotiation skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics
Able to challenge the status quo

3+ years’ experience sales and distribution industry or functional experience
Bachelor degree in Business Administration, Economics, Marketing or its equivalent
Strong analytical skills and business acumen
Build and maintain relationship with key stakeholders in the value chain
Telecommunications experience would be advantageous
Project knowledge and experience would be advantageous