Job Purpose

Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking

Key Responsibilities/Accountabilities

Telling

Attend to cashing of cheques, savings withdrawals etc, according to laid down procedures.
Accept cash and cheque deposits, following laid-down instructions.
Ensure that all items cashed are within laid-down limits and refer items exceeding limits to the appropriate area for authorisation.
Ensure that items cashed are technically correct and signed, according to laid-down instructions.
Ensure that all cashed items are correctly recorded.
Record details of cash breakdowns for all major change transactions as well as cheques and other items cashed.

MoneyGram

Attend to Send and Receive transactions, according to laid-down instructions.
Accept cash for Send transactions, according to laid-down instructions.
Ensure that all Send and Receive items are within laid-down limits and refer items exceeding limits to the appropriate area for authorisation.
Ensure that Send / Receive items are technically correct, according to laid-down instructions.

Ensure that Send / Receive transactions are captured on the MoneyGram system.
Ensure that the relevant type of identification is produced when accepting a Send/Receive transaction, according to countries Operational Limits
Complete the Agents Only section on the Send / Receive form after processing transaction
Ensure that the relevant suspense accounts are Debited / Credited for every Send / Receive transaction.
Ensure that reference numbers are captured when debiting / crediting the relevant suspense accounts.

Assist with the balancing of suspense accounts when required by Treasury Department.
Sort Send / Receive forms into laid-down sequences.
File Send / Receive receipts and forms with the relevant reports.

Control of cash

Ensure that all laid-down instructions regarding the handling, locking away and security of cash are adhered to.
Ensure that own cash holdings are kept within prescribed limits.
Count and balance own cash daily.
Report all differences in cash daily.
Sign the locking away register daily.
Ensure that no unauthorised items are held as cash.

Reactive Selling

Identify cross-selling and migration opportunities and sell products / services reactively.
Participate in tactical sales / marketing activities as required.
Ensure that targets are met.

Routine

Sort vouchers into laid down sequences and place in waste receptacles on completion of each transaction.
Recover unpaid items fees, where applicable.
Ensure that Duty of Care requirements are adhered to.
Read special alert circulars.
All duties to be completed within normal working hours.
All overtime is to be authorised on the sign-on sheets by the Branch Manager.
And any other duty assigned by the Branch Manager

Reports

The following reports must be actioned:

MoneyGram