Banking Officer II- Alternative Delivery Channel

REPORTING TO: Assistant Manager — Alternative Delivery Channel

RESPONSIBLE FOR: Merchant Acquiring through POS and All Alternative Channel/Digital sales

DEPARTMENT: Retail Banking

REGION: Dar-Es-Salaam and Other Regions as allocated

HOURS OF WORK

8am – 5pm Monday to Friday.
Additional hours as required by the workload.

PURPOSE OF JOB:

To assist the assistant Manager to grow and support Merchant Acquiring business through POS Channel and other digital products of the bank as assigned.
To promote and sell the Acquiring Business of the Bank, He/ She will be responsible for identifying potential merchants and drive acquisition through team and branches.

MAIN DUTIES AND RESPONSIBILITIES:

Acquisition &customer portfolio management

• Create new sales and revenue generating opportunities as appropriate.
• Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios
  are maximized.
• Develop partnership and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year.
• Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers.

Retention of Existing Customers

• To manage customer queries of all merchants in the assigned portfolio.
• Identify and arrange tie up partnership marketing campaigns with merchants within the assigned portfolio for bank brand awareness and business growth. Expand existing relationships/partnerships through the selling of Bank products both traditional and digital services through relationship managers as and when required.
• Manage active/inactive merchants to grow profitability.
• Manage POS through proper allocation or recovery as and when required.

Team/ Internal Management

• Serve as customer advocate internally while effectively collaborating with internal cross-functional teams.

Reporting

• Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
• Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business
  in relation to business objectives.
• Provide competitor intelligence reports on products and tariffs. Ensure merchant Database and PoS Verification tables are updated.

KEY RELATIONSHIPS:

INTERNAL

– All staff.

EXTERNAL

– Clients, service providers.
– External Business community.

JOB KNOWLEDGE, SKILLS & EXPERIENCE:

• Diploma / Degree in IT, Business or Banking
• A pleasant personality Good interpersonal skills Good communication skills
• Ability to work under pressure
• Good Communication Skills
• Computer Literacy is essential

How to Apply:

Please send your application to: hrrecruit@eximbank.co.tz

Application deadline:- 27July 2023

Applications are to be sent with the subject being: Banking Officer II- Alternative Delivery Channel