Billing Coordinator DHL Dar es Salaam, Tanzania
Job Type: Full-Time
Closing Date: 30th October 2023
Location: Dar es Salaam, Tanzania

  • Extract, review, and assess raw data from IBS for rated shipments that are due invoicing every week.
  • Work closely with IT to ensure that there are no defects with EFD reporting and printing in invoices – along with ensuring a smooth weekly billing run.
  • Support to ensure that all opening account procedures are compiled as per the credit policy, this will include:
    • Signed Customer Contracts
    • Supporting paperwork i.e. legal documents
    • Credit references checks
  • Ensure that all IBS-related invoices comply with the relevant country laws and regulations
  • Timely review and manage accurate customer information in CMD – database.
  • Identify, and report any possible tariff defects and adopt global country applicable surcharges to enhance maximum country revenue.
  • Work closely with shared service centers to
    • Ensure that all shipments are billed
    • All sanctioned shipments are accurately reported as per the global guideline manual
  • Work closely with the management and commercial department – to report, and project revenue data weekly and monthly.
  • Manage top-line revenue by ensuring accurate billing with minimal errors.
  • Handle customer queries, and correct billing errors through credit notes, while managing customer query turnaround time (TAT) within 3 days.
  • Support for internal and external audits.
  • Perform and report any other tasks as may be guided by the line manager.

 Education and Experience