DCB Commercial Bank Plc is a fully fledged Commercial Bank dedicated to uplifting the standard of living of low, middle and corporate – income people in Tanzania. The bank is registered under the Companies Act, 2002 and licensed by the Bank of Tanzania under the Banking and Financial Institution Act, 2006. The bank invites applications from suitably qualified and skilled personnel to fill the following available vacancy:

Branch Manager – Magomeni Branch

The bank is in the process of recruiting an experienced Branch Manager who will reside at Magomeni Branch and s/he will have the responsibility of overseeing all branch operations as well as successful service delivery in line with the bank’s strategic plan.

Duties and Responsibilities:

1.       Drive the achievement of contacted targets in the branch

• Build, develop and maintain performing team committed to achieving the agreed targets/budget by obtaining a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
• Lay down strategies for achieving contracted target and communicate to branch staff on monthly basis, review and evaluate the branch performance in accordance with the strategy put in place actions to bridge the gap in any
• Rigorously monitor expenditure against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost
• Lead the branch in identifying and meeting customer needs through selling and cross-selling DCB-Bank Plc products and services, implement lead generation and referral in the branch

2.       Customer service and Relationship building

• Schedule calls with the existing and target clients to create close relations and discuss cross-selling opportunities in line with the banks focus
• Accountability for enhancement of customer service, ensure that the highest standards of Customer service are provided to all clients
• Ensure complaints are timely logged and actioned, tracker is maintained, resolution and respond to client is done within a reasonable time
• Manage the banking relationships for portfolio of high net worth customers which may include senior local political figures nd well known business people
• Conduct regular customer visits and motivate focused social events and individual entertainment in order to build long-term relationships
• Take accountability for the relationship with the client, across all hierarchical levels, which incorporates integrating and coordinating all contacts between the bank and the client.

3.       Compliance and Risk Management(adherence to banks policies and procedure)

• Manage the implementation of all processes and procedure as stipulates in all branch operations manuals
• Ensure all reports and returns are prepared and submitted on time as required
• Adhere to the management of security items such as keys and safe combinations
• Ensure snap checks are conducted regularly as per the manuals
• Ensure adherence to all banks process, policies and procedure manuals
• Ensure adherence to banks risk and control policies
• Build awareness for the team and keep yourself updated with regard to KYC, COMPLIANCE  and AML regulations

4.       Monitor and Control Credit Portfolio

• Ensure credit applications are efficiently analyzed in accordance with the DCB Bank PLC credit policy, process and procedure
• Ensure excess are promptly addressed and reported, no account overdue
• Ensure timely renewal of credit facilities to avoid extensions
• Ensures insurance covers on business with credit facilities and securities are in place and up to date.
• Manage the visits of clients verification of stocks and debtors plus preparation of visit reports
• Monitor performance of clients’ accounts and proactively propose remedial measures where applicable.
• Review the portfolio from a compliance perspective on a monthly basis and ensure that all documentation required for all client including those related to KYC, AML and SANCTIONS are up to date

5.       Learning and Growth(People Management and Career Development)

• Populate balance scorecards for the team, ensure all staff have signed balanced scorecard and role profiles. Monthly healthy checks are done work with the team to address shortcoming during the next month. Escalate any major issues identified to the Director Branch Services
• Address poor performance of any team members through the formal Performance accelerator program and ensure that continued poor performance
• Develop high performing team by conducting performance discussions and assisting employees to prepare the portfolio of evidence for formal performance development discussions

Core Competencies:

• Writing and reporting skills
• Analytical skills
• Planning and organizing skills
• Delivering results timely and meeting customer expectations
• Entrepreneurial and commercial acumen

To be considered for this position you must meet the following criteria:

• A minimum of 5 years’ experience covering core banking departments in the Branches
• Degree in Economics, Business Administration or related profession. A masters Degree will be an added advantage
• Must have an experience of at least 2 years in credit processes
• Tangible knowledge of Microsoft Office Application, specifically Excel and Word
• Strong interpersonal and communication skills
• Ability to work under pressure with strict deadlines and limited supervision

Applications should be sent to the following address:

The Managing Director

DCB Commercial Bank PLC

DCB House – Magomeni Mwembechai

Morogoro Road

P.O Box 19798  - Dar es Salaam