Branch Manager

Purpose

To ensure sales growth and profitability budgets are met by developing a  high-performing branch team and driving merchants leadership within the branch. Through integration deliver the effective management of processes and product in a consistent manner thereby ensuring a transformed customer shopping experience.

Responsibilities

• Drive execution of the operating plan for the branch in line with the overall Divisional/Regional operating plans.
• Review the branch operating plan on an ongoing basis to identify gaps in meeting its objectives
• deliver the agreed 1-year plan, sales budget, and cards targets.
• constantly seek opportunities to maximize sales through the effective layout of trading space.
• Continuously develop and maintain a customer profile of the branch through benchmarking and customer feedback to highlight new and enhance customer and products opportunities/trends
• integrate with other branches in the region to identify financial performance trends in the region and share sales/profit plans.
• effectively plans seasonal events(e.g Christmas) to meet customer demands and branch targets.
• Continually manage customer service levels in a branch to ensure that they agreed levels are met and to identify actions plans to address gaps or areas for enhancement in customer services.
• Manage 3rd party service providers through effective service level agreements and the integration with the departments within the branch.
• Drive reduced operating costs and expense control by eliminating wasteful  practices a controlling shrinkage in branch
• Manage stock levels to meet branch targets
• compile branch sales budget with inputs from all department managers to ensure that the targets are met and so that each department understands their roles in achieving targets.
• Through a continuous monitoring and analysis of staff, trends identify opportunities to maximize branch productivity.
• Drive a constant focus across all areas in the branch on attention to detail in shopkeeping discipline
• Monitor and re-enforce all company policies procedures To ensure adherence in branches.
• Communicates changes of branch processes/ policies to department managers timeously and efficiently to ensure its effective implementation
• Prepare the branch environment for change and communicate new initiatives timeously to departments to ensure that project plans are met
• Develop staff to facilitate the successful implementation of new initiatives/projects.
• Adhere to risk and business continuity plans and timeously communicate red flags to all departments in the branch.
• Provide feedback to regional managers on existing branch processes to facilitate continuous improvement.
• Coach and upskill branch management to achieve continuous improvement in operational performance and enhance merchant competence.
• Facilitate the participation of all department managers in general branch operational duties to assist in improving operational excellence.
• Integrate with branch managers to review branches sales budget against other branches in the region to develop integrated solutions to meet budgets and implement accordingly
• Ensure the relevant and appropriate levels of general management and technical functional competence are built in departments
• Provide clear direction on people issues to branch management and reinforce desired behavior.
• Build, develop and lead a competent and motivated branches team.
• Drive EE by recruiting to achieve EE staffing targets and mentoring EE candidates
• Drive corporate social investment in the branch.
• Conduct assessments with branch management to ensure that the appropriate people are selected as assessors to concuct the assessemtn process.
• Manage employee relations through effective engagement and in accordance with the relevant policies and procedures

Technical/Functional competency Requirements.

• High-level understanding of the Retail legislative framework(OHASA, ER etc)
• Commercial acumen - The ability to improve results by focusing on the customer, and by applying knowledge of the business and awareness of the external market and competitors, to demonstrate the entrepreneurial ability
• Business acumen - the ability to formulate business plans, to interpret financial information and to implement accordingly
• Intrinsic retail skills - The ability to understand and interpret retail trends to maximize profitability
• Resilience and tenacity
• Decision-making skills
• Coaching skills
• Communication and influencing skills
• Integrity and sound judgment ability

Other Job Requirements

• Business Degree/Advanced Diploma
• 2-5 years retail management experience.

Send your application to or PPF Tower Branch Located at PPF Tower, Shop No 1-5, Garden Avenue or email to jobswoolworthstanzania@gmail.com