Dar es Salaam

REPORTING TO: Cluster Head – Northern Zone

RESPONSIBLE FOR: All Branch Staff

DEPARTMENT: Retail Banking

REGION: Arusha, USA River Branch

HOURS OF WORK:
8am – 5pm Monday to Friday.
8am – 1pm Saturdays.
Additional hours as required by workload.

1. PURPOSE OF JOB:

To meet branch Retail and SME Financial Targets through a World class Sales and Service Management system and within established product programs through the branch
To work closely with Central Operations Unit to operate and maintain a smooth running and operationally efﬁcient branch, that conform to the ﬁnancial institutions and BOT regulations, rules and guidelines issued from time to time. This will include servicing corporate customers

2. PRINCIPAL ACCOUNTABILITIES:

Accountable for all aspects of running a successful branch, delivering great business performance
and leading and motivating a team that provides the best customer experience in your area
Primary responsibility will be to drive business (CASA and Fee Growth) product sales and Customer Service with oversight on branch operations, compliance, and control
Understand your customer base and identify opportunities to build and grow proﬁtable Relationships
Deliver against business and sales performance
Acquire new customers and retain and grow your relationships with existing customers
Responsible for the operational efﬁciency of the branch and productivity of its staff
Responsible for the operation and maintenance of the integrated systems, and retention of accurate and up to date records of all transactions including inter-bank transactions
Prepare periodic and statutory reports for management
Have a good understanding of branch control procedures with speciﬁc focus on ﬁnancial security
Take ownership for resolving complex problems, working with colleagues in other ofﬁces / Branches to provide a seamless experience for your customers
Provide a superior level of customer relations and promote the service culture through coaching, Guidance, and staff motivation
Participate in community affairs to increase the bank’s visibility and enhance new and existing Business opportunities
Perform other duties in the absence of the MCSOP / Ops Manager as directed by the Cluster Head

3. QUALITIES:

Good leadership, people management and banking skills
Knowledge of relevant legislation, sales, and business principles, Outstanding communication skills
Strong commercial know-how and ﬁrst-class decision-making abili
Be a good relationship builder and a strategic thinker rather than just operational
Resilient under pressure

4. QUALIFICATIONS:

Professional certiﬁcates (Bachelor ‘s degree or its equivalent in Banking and Finance, Business Administration, or related ﬁeld from recognized institution)
At least 5 years’ work experience in the Banking Industry
Professional certiﬁcations
Attested declaration on solvency and non- conviction in criminal offences

How to Apply :

To apply, please send your CV along with all academic certificates to: hrrecruit@eximbank.co.tz with the subject line: JOB APPLICATION: Branch Manager

Deadline: 13th December, 2023.
(Note: Only shortlisted candidates will be contacted)