Branch Managers (2)

Industry: Banking

Location: Mwanza and Dar Es Salaam

HR World Ltd on behalf of our client, we are looking for Branch Managers who will be in charge of customer retention, branch productivity, enhancing customer service and loyalty and generating growth through effective customer relationship management and sales in order to achieve the branch’s business target.

Responsibilities:

Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets.
Manage branch’s liability portfolio and cross selling.
Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations.
Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedure.
Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
Coordinate the review of branch risk control self-assessments (RCSA) in liaison with Branch Operations Manager.
Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting.
Implement board/management directives for the branch in an effective and timely manner.
Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff.
Support the Head of Business Development in preparing branch business related budget by providing inputs.

Qualifications:

Bachelor's Degree in Business Management, Marketing, Economics, Accounting, Finance or any other related field.
5+ years of proven working experience at Branch Manager Level.
Must have excellent organizational skills.

Interested candidates may send their CVS to career@hrworld.co.tz before 19th November 2024. Only successful candidates will be contacted.