About Us

Maxsoko is transforming African communities by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no distributors, or banks necessary.

Thousands of retailers across Egypt, Morocco, Kenya, Tanzania, and Rwanda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees excited to work in a fast-paced and dynamic startup environment.

Location: Arusha, Tanzania

Role:

We are looking to fill the position of Branch Warehouse Manager (BWM) with the vision, passion and commitment to manage our warehouse operations. The BWM will have full ownership of the warehouse performance and the last mile logistics. This includes delivery on the warehouse objectives and key results, performance reports, team structure and people management. The BWM will manage a minimum of 2 direct reports and up to 30 indirect reports.

You will support and manage the Fulfilment centre and Transport team in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. The BWM will also ensure that operational activities are in line with safety guidelines, profit and cost targets, standard operational processes and company policies.

This is a challenging role where you will have the opportunity to grow your career and be part of a strong dynamic team.

If you enjoy being part of a dedicated team working together to make a difference in the lives of our customers and employees, then this is an opportunity for you.

Are you ready to make a difference? We are looking for you!

Duties & Responsibilities:

• Strong and capable leader. Your top priority is to make sure your team is equipped and supported to deliver on their roles and responsibilities.
• Lead by example
• Ensure compliance to all warehouse operations work instructions, policy, SOPs
• Empower teams to make data driven decisions
• Ensure operational objectives and key results are met and exceeded
• Live by the principle of "The Customer is King" to ensure world-class customer service
• Develop, recommend and implement process and procedural improvements for the delivery of services to internal and external customers/suppliers
• Oversee and direct inventory and cash reconciliation processes to ensure risk to the business is minimised
• Coordinate and support cross-functional stakeholders in the execution of new business development/projects/process changes
• Training and development: ensure your team is consistently upskilled
• Create and foster an environment that promotes integrity, accountability and a winning attitude while providing a safety net for our employees to thrive, have fun and grow.

Requirements:

• Degree in Transport & Logistics, Supply chain management, Business Operations, Business Administration, or relevant qualifications. Or Advanced diploma in the same with experience in the logistics industry.
• Extensive knowledge of the transportation and Logistics industry with minimum 5 years experience. Excellent financial acumen with good understanding of cost efficiency
• Working knowledge of logistics and transport management system
• Good people management and coordination skills
• High emotional intelligence
• Excellent geographical knowledge of your region
• Ability to lead, coach and train employees
• Exceptional organisational and analytical skills
• Ability to work independently and handle multiple projects
• Goal-oriented, assertive and a practical problem solver
• You have in-depth knowledge of last mile logistics (inventory management and ERP processes) and customer service (last mile fulfilment, 3P vehicle management, etc.).
• In depth knowledge and experience in warehouse management, FMCG, inventory management and Warehouse management system

Reporting to:

Head of Operations

Direct Reports:

Shift Supervisors