Facilitate the acquisition of business requirements
Translation of business requirements into technical actionable items
Ensure that the needed quality is delivered
Key accountabilities and decision ownership
Requirement acquisition and Translation
Collecting and documenting business requirements and translate them into Technical specifications.
Engaging business users and process owners to come up with a solution as per the business requirements
Documenting the user requirements document and ensure signoff with all stakeholders before sending it to the supplier.
Ensuring the supplier understands all the requirements and our prerequisites if any
Suppliers’ evaluation
Performing technical evaluation to ensure that all solutions proposals from the solutions providers match our requirements
Analysing the solution design and architecture to ensure it is cost-efficient.
Analysing all risks associated with choosing each supplier
Ensuring that suppliers fully comply with all our security baseline standards.
Business Process Modelling
Documenting and maintaining the Vodacom product catalogue
Budget Administration
Facilitating Budget approvals for PO issuance of projects
Logging budget transfers
Reporting Analysing and preparing IT and Billing group monthly availability reports. The reports consist of Systems availability reports, Services availability reports, M-Pesa benchmark report, Customer experience reports and Supplier’s performance reports.
Demand Management Analyst
Be the SPOC for Demand Management for IT.
Manage the day to day operations of demand consisting of being present in all meetings
Update and maintain the demand management tracker
Update and maintain the resource management tracker
Prepare the demand management reports as and when required
Core competencies, knowledge, and experience
Excellent analytical and logical reasoning skills
Excellent communication skills
Strong stakeholder management skills
Able to adapt to Agile
Able to challenge the status quo
Must have technical/professional qualifications:
Degree in Computing or Telecommunication field.
At least 2-4 years’ experience in Computing/ or Telecommunication field
ITIL Certification would be advantageous.
Systems Analysis, Design, development, and implementation & Business Communication
Project Management knowledge would be advantageous
Programming knowledge
Database Development & Administration
Financial administration knowledge would be advantageous