CALL CENTRE EXECUTIVE

HR World limited on behalf of our reputable client, we are looking for Call Centre Executive who uses the telephone to reach potential or existing customers.

RESPONSIBILITIES:

• Answer incoming calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary and upsell products.

QUALIFICATIONS

• Bachelor's Degree in Marketing or Business administration.
• Excellent communication skills.
• Patience, persistence and persuasiveness.
• Excellent typing skills

EXPERIENCE

• 3 years experience in similar position
• Must have Call Centre experience and Sales experience.

Interested candidates may send their CV (Ms Word format only) to recruitment@hrworld.co.tz before 30th January 2020