Context and Purpose:

The CCO is the face of Citi in the country, playing the crucial role of leading and protecting the Citi franchise. In both leading the business and protecting the franchise, the CCO must achieve collaboration and alignment across all stakeholders – effectively managing a matrix team.

This role may also have additional responsibilities as the Head of a business / function.

The position is responsible for leading and growing Citi's Institutional Clients Group (ICG) business in Tanzania covering Corporate and Investment Banking (CIB) which provides comprehensive relationship coverage, Markets and Securities Services (MSS) business, Treasury and Trade Solutions (TTS) business which provides integrated cash management and trade finance and Capital Markets Origination (CMO) business focused on the capital-raising needs of our institutional clients. Citi’s target market comprises multinational companies, large local corporations, Government and related entities, Financial Institutions (FI), and Not for Profit Business (NPI). 
The Tanzanian market has significant growth opportunities and may require large-scale investments to capture them and meet the annual revenue plan of US $22 mil. The CCO will also be responsible for managing a direct expense base of US$ 13.3 mil.     

Responsibilities:

Leading the Business

• Ensuring that an annual business plan is approved by all respective businesses, product lines and functions as well as the Regional CEO, with performance against that plan monitored regularly.
• Managing (directly or through matrix reporting, as appropriate) all businesses, product lines and functions based in country.
• Leading the Public Sector Business, in partnership with the Public Sector Group, including business development and client relationships.
• Acting as a single, coordinated face to the local marketplace and the lead Citi representative in the country in front of external stakeholders including clients, regulators, government, community, media and actively raising Citi’s profile.
• Being involved in the decision-making process for acquisitions/investments/divestments for proprietary M and A in the country.
• Providing oversight for all critical country and other risk limits and for country scenario planning.
• Ensuring a realistic succession plan is in place for key country roles, to include at minimum permanent members of CCC. In partnership with HR, executing Citi’s Talent agenda and overseeing franchise-wide Talent review and development activities.

Protecting the Franchise

• Protecting Citi’s reputation in the country.
• Ensuring compliance with all applicable laws and regulations (local and US).
• Ensuring compliance with all applicable requirements regarding “financial inclusion”.
• Ensuring compliance with all corporate policies, including ethical standards, corporate governance standards and business practice requirements.
• Leading management and coordination of governmental and regulatory relationships.
• Promoting a strong culture of timely escalation, ethics, compliance and control.
• Identifying, assessing, mitigating, communicating and anticipating all types of risks through the development and sustainability of appropriate control mechanisms.
• Leading and coordinating consistent application of Managers Controls Assessment (MCA) process across the franchise.
• Managing the organization and corporate governance of country-based legal entities and their regulatory reporting.
• Leading Citi’s response to a franchise-wide event, e.g. crisis or disaster. In such a situation, all business and function heads must work under the CCO’s direction.
• If there is a Board of Directors of a local incorporated legal entity, ensuring that proper management takes place to include effective working relationships and clear directional understanding with all directors, and in particular, with external directors.

Qualifications

Work Experience

• Previous experience of managing Risk, Finance and Controls.
• Business Management and running a P and L.
• Managing teams across a matrix organization.
• Relationship/stakeholder management with both internal and external stakeholders.
• Cultural sensitivity gained through working in more than one country.
• Navigating corporate governance frameworks.
• Understanding and translating global/regional strategy.

 

Knowledge and Skills

Product Knowledge

• Core product knowledge and ability to use diagnostic capabilities to bring the potential of the Firm together for the client.

 

Impact and Influence

• Exceptional speaking and written communication skills.
• Strong listening skills and ability to influence key stakeholders.
• Exhibits credibility, flexibility and authenticity when communicating with clients, employees, internal partners, regulators, media and other key stakeholders.

Relationship Management

• Builds strong and lasting relationships with clients and partners.
• Navigates internal and external networks to drive value for clients and the Firm.

Risk, Finance and Controls

• Familiar with Citi’s Risk culture, Risk and Finance framework and their application at a country level.
• Sound understanding of credit, price, interest rate, liquidity, operational, reputation, strategic and compliance risk.
• Sound understanding of capital allocation.

Governance

• Familiar with Citi’s franchise governance framework.
• Creates alignment between the global strategy and local execution, while balancing resources among front, middle and back offices.
• Ensures timely issue escalation within and from the country.
• Strengthens relationships with external stakeholders, especially regulators.
• Understands the importance of local corporate governance requirements with the subsidiary board, where applicable, and often with outside directors.

Leadership Capability (Leadership Standards)

Develops our People

• Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage.
• Inspires and empowers the team to work collaboratively to achieve superior results.
• Creates an environment where people hold themselves to the highest ethical standards.
• Models personal growth and consistently provides coaching and feedback in support of ongoing development and retention.
• Attracts great talent, builds a diverse talent pipeline, and recognizes, rewards, and promotes based on performance.

Drives Value for Clients

• Enables economic value and positive social impact for clients, companies, governments and communities.
• Puts clients first by anticipating, understanding and exceeding their expectations and needs.
• Acts as trusted partner to clients by delivering superior honest advice, and quality products and services.
• Brings the best of Citi and knowledge of global issues and market trends to create value and goodwill with clients.
• Drives innovation, competitive differentiation and speed to market by actively learning from others.

Works as a Partner

• Works collaboratively across the Firm and encourages others to achieve the best results for Citi and our clients.
• Exemplifies global leadership by embracing unique perspectives from across Citi to achieve the best solutions.
• Challenges self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue.
• Treats people with respect and assumes the intentions of others are based on common goals and shared purpose.

Champions Progress

• Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy.
• Communicates a vision that is forward looking and responsive to changes in the environment.
• Inspires enthusiasm and mobilizes resources for productive and innovative change.
• Exhibits confidence and agility in challenging times.
• Sets a positive tone when implementing Citi-wide change initiatives.

Lives our Values

• Ensures systemically responsible outcomes while driving performance and balancing short and long term risks.
• Sets the standard for the highest integrity in every decision.
• Leads by example: willing to make difficult choices in support of Citi and our stakeholders.
• Makes Citi better for all by putting clients’ and Citi’s interests ahead of individual or team.
• Has the courage to always do what’s right and the humility to learn from mistakes.

Delivers Results

• Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results.
• Translates Citi’s strategy into effective plans for growth or optimization while proactively overcoming obstacles.
• Prioritizes and provides a clear line of sight to the most critical work.
• Sets goals and measures progress to ensure the organization is focused on ethics, execution and results.
• Expects self and team to consistently meet/exceed expectations.

 

Education Level

• Bachelors degree, potentially Masters degree; 15+ years of experience, including 10+ years' managerial experience.  MBA preferred.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

 

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer