Job Purpose

To provide superb customer service by leading and motivating the customer service team, setting customer satisfaction goals, increasing customer satisfaction, loyalty, and retention as well as meeting customer expectations

Job Qualifications /Experience

A Bachelor's degree in business management or related field.
A minimum of 5 years in customer service management
Extensive experience in a call center environment
Detailed understanding of call centre processes & KPIs
Good reporting and presentation skills with a keen eye for detail
Ability to influence and collaborate with a cross-functional team
Excellent written and oral communication skills, with the confidence to interact at all levels of the organization

"Only shortlisted candidates will be contacted

Please share your CV to jobs@favoritegroup.co.tz