Customer Service Manager

Position: Customer Service Manager

Division: Customer Service and Business Retention

Expected appointment date: Immediate

Location: Dar es Salaam

Job Purpose

Responsible for leading and developing the customer service team to deliver exceptional customer experiences. This role oversees daily service operations, sets performance standards, resolves escalated issues, and drives continuous improvement to enhance customer satisfaction, loyalty, and retention.

Education and Specialized Training

• Advanced Diploma or Bachelor Degree in Insurance, Marketing, or Business Administration
• Customer Service Skills
• Computer Skills (Excel, PowerPoint, Word, Outlook, etc.)

Work Experience

• Minimum of 3–5 years’ experience in the Insurance or Financial Sector
• Minimum 2 years of Supervisory/Management experience is an added advantage

Mode of Application

All applications should include the names of three official referees with their contact details. Applications accompanied by professionally prepared CVs, copies of all supporting documents, along with a recent passport size photograph should be submitted not later than 10th April 2026 to the following address:

We are an equal-opportunity employer. Persons with disabilities are highly encouraged to apply.

Head of Human Resource and Administration
Strategis Insurance Tanzania Limited
P. O. Box 7893, Dar es Salaam, Tanzania
E-mail: hr@strategis.co.tz