Overview

Airtel Tanzania PLC is looking for a suitable candidate for the Data and CLM Manager Position. The incumbent will be responsible for planning and achieving the targeted revenue from the prepaid product categories for Voice and Non-Voice while also ensuring implementation of customized programs to create stickiness of the existing base, resulting in reduced customer churn & higher usage.

Key deliverables;

1. Drive Data Hygiene

•  Ensure UnR programs are in place to drive data penetration
• Develop programs to drive data users through the open market device selling outlets
• Develop Data Commando Program for universities
• Drive smartphone penetration through retail, franchise and open market

2. Working with internal and external customers to drive end to end flawless implementation and execution 

• Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales, Finance, SCM, HR and Legal, franchise, channel partner, DSA, commando, and Retail ) are fully aligned to the data initiatives being

3. Drive innovation

• Have 1 innovation a quarter
• Drive Data VAS – selling a purpose to use data, not only the MB itself

4. Grow Data NPS 

•   Make sure product awareness is driven on the ground through Brand and Sales
•   As few as possible calls to the call center and on social
•   Develop programs to drive gifting and promote word-by-mouth

5. Achieve the desired revenue from the base by designing and developing customized programs 

6.To create customer base stickiness and hence reduce churn

Qualifications and Experience;

• Bachelor Degree in Computer science or any other related filed

• MBA in Marketing

• Professional qualification/certification in Project Management Techniques and related disciplines is an added davantage
• 5+ years minimum working experience in telecommunications Industry in VAS
• Experience on delivering multiple complex projects  
• MS Office proficiency
• Confident
• Assertive
• Results-oriented

The deadline for receiving applications is  21st June 2020.