Job Summary

To manage and oversee the implementation, maintenance, and enhancement of Data Centre Operations (Core Banking), focusing on providing Level 1 and Level 2 support on application configuration and troubleshooting, systems, and daily monitoring.

Job Description

• Responsible for the Support on Data Center and Branch Systems Operations (Core Banking).
• Ensure the Core Banking processing such as EOD and SOD batches are run successful.
• Ensure jobs such as Maintenance, Housekeeping, Run Schedule, Holiday, Report, Parameter, and DCS are run successful.
• Ensure proper configurations of products, Password and applications are properly set.
• Daily monitoring, troubleshooting, resolve or escalate to vendors incidents related to the Data Centres operations.
• Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability, and maintainability are measured and monitored on an ongoing basis.
• Analyse and review actual availability levels achieved against SLAs and OLAs.
• Act as a coordination point for changes to availability levels of applications when needed.
• Provide regular reports on availability to the Head of Service Management.
• Agree appropriate actions to maintain or improve availability levels.
• Ensure replication is happening between the Data Centres.
• Responds to and corrects issues related to the operation of Data Centre.
• Develops strategy to ensure future business requirements are addressed on Core Banking as well through projects and enhancements.
• Oversee maintenance and second-level support for all applications within the Core Banking infrastructure.
• Work closely with the infrastructure team to ensure availability of Core Banking core systems to service level requirements.
• Lead initiatives on Cost-saving Setup and implementation.
• Develop relationships at all levels of the organization as well as with outside vendors and contractors.
• Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
• Ensure all projects, small enhancements and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
• Ensure that proper testing occurs for all Application changes released into the Core Banking environments.

Education

Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)