Digital Financial Services (DFS) Manager

Company: ASA Microfinance Tanzania Limited (ASAMTL)

Reference Number: 01 Post

ASA Microfinance Tanzania Limited (ASAMTL) is a subsidiary of ASA International, one of the world’s largest and fastest-growing international microfinance banking institutions in Asia and Africa ("ASA International" or the "Group"). ASA International promotes financial inclusion and has successfully shown that access to financial services helps to reduce poverty and promotes socioeconomic progress for its predominantly female client base. The company operates in Tanzania with a focus on empowering low-income individuals, particularly women, by providing them with access to affordable financial services. ASAMTL is looking for highly motivated and competitive individuals to fill the below positions.

Job Description

The DFS Manager will lead the digital financial services strategy, coordinate cross-functional efforts, and ensure the successful deployment and support of DFS initiatives. The role requires a dynamic leader with a deep understanding of both microfinance/banking operations and technological innovations.

Key Responsibilities

• Oversee the development, management, and optimization of digital financial products.
• Collaborate with technology, marketing, and operational teams to deliver seamless customer experiences.
• Monitor and evaluate DFS performance metrics to ensure alignment with business objectives.
• Develop and implement policies for product quality assurance and customer service excellence.
• Provide support for digital financial products, including troubleshooting and resolution of technical issues.
• Collaborate with vendors and internal IT teams to implement updates and new features.
• Work with financial service providers, policymakers, regulators, and other stakeholders to overcome key barriers and enable the adoption and usage of digital financial services.
• Develop and invest in use cases, products, and platforms that leverage digital technologies such as mobile money, fintech, etc.
• Provide statistics and periodic reports to aid in management decisions and promote digital financial services and financial inclusion national agenda.
• Design and execute strategies to expand access to finance and promote inclusive digital economies.
• Build, refine, and review business models for digital distribution channels.
• Initiate, agree, and coordinate appropriate actions required to maintain or improve the availability of applications.
• Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement.
• Ensure Value Added Services (VAS) products and services adhere to BOT, TCRA, and FCC guidelines and regulations.
• Conduct training for internal teams on product functionality and updates.
• Monitor product performance and provide feedback for improvement.

Knowledge, Skills, and Abilities

• Bachelor’s degree in Business, Finance, IT, or a related field (MBA preferred).
• 5+ years of experience in digital financial services, product management, or a similar role.
• Proven leadership skills with experience managing teams.
• Strong understanding of customer experience principles and DFS operations.
• Experience in Fintech or MNOs is an added advantage.
• Exposure to digital business models like e-commerce, B2B, and B2C marketplaces is desirable.
• Clear understanding of Anti-Money Laundering, legislation related to financial services, and compliance.
• Strong problem-solving and technical troubleshooting skills.
• Experience in customer support or complaints management.
• Excellent communication, presentation, and analytical skills.

Remuneration

An attractive salary package will be offered, relating to competencies and experiences.

General Requirements for Applicants of All Posts

• Application Letter
• Curriculum Vitae enclosing details of work experience, skills, and postal and telephone contacts of three referees.
• One current passport-size photograph attached to the CV.

Mode of Application

Applicants who consider themselves competent for the above-mentioned positions should send their applications to recruitment@asatanzania.co.tz or drop their applications at the ASAMTL Head Office at House No. 01, Plot No. 87, Msese Street, Kinondoni Road (Near Kinondoni Makaburini), Dar es Salaam, before 1700 HRS on 15th February 2025.

Note: Only short-listed candidates will be contacted for interviews. No phone calls are allowed for inquiries. No allowances will be admissible for interviews.