Digital Payments Ecosystem Specialist Vodacom Tanzania Tanzania, United Republic of
Job Type: Full-Time
Closing Date: 30th October 2023
Location: Dar es Salaam, Tanzania
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At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

What you’ll do

Role purpose: 

  • Develop and implement digital payment strategies aligned with the company’s overall goals.
  • Conduct market research to understand customer needs and preferences.
  • Manage end-to-end digital products’ lifecycle, from ideation to post-launch evaluation.
  • Collaborate with cross-functional teams including IT, Customer Experience, Marketing in the designing, launch of new digital & online products and services.
  • Enhance the experience for customers by gathering and analysing customer feedback to drive continuous improvement.
  • Develop and manage relationships with external partners.

Key accountabilities:

  • Maintain and drive the strategic roadmap for digital payment solutions to achieve maximum adoption and overall growth.
  • Identify opportunities for innovation and differentiation in the digital payments space – Evaluate emerging technologies, drive innovation by piloting new solutions and assessing their feasibility for integration into M-Pesa’s ecosystem.
  • Continuously design and optimize digital & online solutions to improve user experience and functionality – Analyse customer feedback and usage to identify and address pain points.
  • Consistent tracking & analysis of key performance metrics related to digital payments adoption, usage, revenue – Ensure analysis and reports are detailed and insightful enough for quick decision making.
  • Collaborate with GTM teams in rolling out the overall GTM Strategy for digital solutions – Develop and execute campaigns promoting digital payment solutions, educate customers o the benefits and usage of the solutions and measure the effectiveness of these efforts and adjust the GTM strategies as need

Core competencies, knowledge, and experience:

  •    Strong stakeholder management skills
  •    Must be a critical thinker, innovative and agile.
  •    Ability to manage projects, multiple tasks and priorities effectively.
  •    Strong customer service and experience orientation
  •    Excellent analytical and problem-solving skills – Familiarity with data analysis tools and techniques

Must have technical / professional qualifications: 

  •    Bachelor’s degree in Business Administration, Economics, Marketing, Finance or a related field
  •    Understanding of digital payment ecosystems and mobile financial services
  •    Minimum 2 years of working experience in a fast-paced industry e.g., telco, FMCG
  •    Excellent analytical, problem-solving, and business acumen
  •    Strong communication and interpersonal skills
  •    Ability to work effectively in a fast-paced and dynamic environment.
  •    Flexibility in working hours may be required o meet project deadlines.