Overview

Vodacom Tanzania is looking to fill the currently vacant position of Enterprise Support Executive in Dar es Salaam Head Office and therefore invites applications from suitably qualified candidates

Role purpose:

To ensure all daily after sales post-paid services are met.
To ensure all services are done within agreed SLA.

Key accountabilities and decision ownership

Attending all issue escalated to EBU support help desk within the agreed SLA

To attend telephone calls and E-mail initiated by SPOC through the Enterprise Vodacom systems
Work in conjunction with other stakeholders across the department to solve customer issues and improve customer expectation.
Be proactive in Reporting and making follow up on any EBU support systems Fault that has been reported to Vodahuduma and provide feedback regarding resolution on time.
To ensure that Platinum customers are given priority in responding/resolving their queries within the agreed SLA.