Position/Employment Type

 

Facilities Manager – Full Time Employee

 

Organization/Reporting Line

 

Country Operations Manager dotted reporting to Managing Director

 

Place Of Work/Travel

 

Dar es salaam

 

Contact And Cooperation

 

Internally : Main cooperation with the Operations, Sales, Human Resources CST, Procurement, other Heads of Departments/Business Unit Owners

 

Externally: - Current and Potential Garda World Clients, Certification/Accreditation Bodies, Suppliers, Subcontractors

 

Job Summary

 

The Facilities Manager will be responsible for the day-to-day operations of all site services. 

facilities activities. To ensure efficient delivery and service to all internal and external customers.

To give the highest level of customer satisfaction whilst achieving organic and financial success

 

Key Responsibilities

The primary responsibility is managing the assigned FM contract/s commercially and operationally to maximize profitability whilst ensuring quality, performance improvement, customer service delivery, and contract retention.

 

Project Management

• Responsible for managing day-to-day operations of all site services
• Monitoring and Evaluation of 3rd Party service providers to ensure Quality service delivery
• Implementation of Contract and supervision of SOP and KPI in order to achieve the desired results
• Carrying out analysis and providing improvement plan to the client for operational service improvement and cost reduction
• Provide monthly report to the client and set goals for the project
• Facilitate and run periodic operational meeting and host management level meeting for contract operational review and build good business relations.
• Sourcing, supervising, and evaluating the current service delivery methods and submitting enhancement opportunities to improve quality of client service satisfaction and cost performance
• Set up integrated facility management related on site O&M program, SOP, and make sure all daily work complies with the program.
• Provide and Train Subordinates on IT tracking system to execute work orders, complaints and any related operational requests from the client and among different service lines
• Organizational representative at the client site
• Creating Corrective and Planned Maintenance plan and presenting it to the client for approval
• Utility analysis and provision of consumption trends to inform management on optimization of functions to reduce cost and minimize wastage.
• Develop and implement the energy management program to operate and maintain the building equipment at high efficiency and eliminate wastage

 

Operational Scheduling

• Prioritize, delegate, and supervise the daily activities of the operations support staff
• Assist the Assistant FM Manager in the development of budgets and strategies to achieve growth plans.
• Conduct analysis of Contracts/Projects manpower efficiency levels;
• Track and report on operations Key Performance Indicators; for all assigned FM job levels
• Supervise contract managers and project administrators and data entry staff to ensure, the correctness of data entered the Microsoft Navision and accuracy of reports generated thereof;
• Coordinate FM reports on a monthly basis for assigned FM contracts.
• Manage operations administration functions including internal requisitions, leave management, report generation, documentation and support;
• Plan and deliver FM training courses to staff;
• Supervise the FM training school activities in coordination with the FM assigned trainer
• Coordinate operational health and safety with the business divisional units’ heads, and ensuring compliance to HSE work plans;
• In charge of contract’s organic growth
• Handle client queries on outstanding issues to ensure quick resolution in agreement with company policy; and
• Periodically receive and review account reconciliation statements for clients to ensure collections are conducted in the shortest possible period within the stipulated credit policy.
• In conjunction with the HR office; daily tracking and sharing of contract staffing reports and team leave management
• Support the FM sales team by attending to site surveys for prospective new clients and sharing the survey reports
• Support with preparation of tender & bid documentation during the tendering process
• Ensure monthly, quarterly, and annual service review meetings are conducted for our FM key suppliers/vendors
• In conjunction with the HR office support in team disciplinary matters in line with the company policies and procedures.
• And any other tasks assigned from time to time

 

Principal Outputs Of This Role

• Manpower deployment, branch/project manpower requirement and manpower efficiency reports
• Operations performance efficiency
• Customer care relationship
• Monthly FM Reports
• Commercial performance reports for business divisions, branches, units and projects
• Onboarding qualified FM subcontractors

 

Authority

 

Refer to Gardaworld Authority Matrix.

 

Accountability

The Facilities Manager – Operations Support is accountable to the Facilities Management, for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs

 

Competencies

• Strong leadership skills with hands-on capability and management style.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
• A forward planner with clear focus, well-organized, detail-oriented and able to multi-task
• Have a high sense of accuracy, attention for detail and with strong analytical ability.
• Business acumen, strategic thinker with ability to make sound decisions for the business
• Have good numeracy, problem analysis and reporting skills;
• High moral standing with impeccable integrity; and
• Ability to grow, support and develop talent within the department

 

Qualifications & Experience

• Diploma/certificate in business management, hospitality, statistics, or any other relevant field
• Minimum Eight (3) years’ experience in a similar role with at least three years in a supervisory role in the service industry in a labour-intensive environment.
• Excellent Computer skills. Experience working with ERP Systems (Microsoft Navision is an added advantage)
• Understanding of financial reporting in decision making.

 

Deadline for receiving applications is 20th December 2022.