About Pesapal

Pesapal is the leading payment services company with local know-how in building payments and business tools for Africa. Since 2009, Pesapal has empowered tens of thousands of African businesses and entrepreneurs to collect payments online and in person via mobile phones, cards, and bank transfers, backed by popular digital tools for ticketing, reservations, reporting, inventory, merchant credit, and APIs.

We support growth for everyday businesses across Africa, providing a secure, convenient, and effortless tech-enabled infrastructure tailored to enable them to thrive and deliver seamless payment experiences for their consumers. We are on track to connect a million African businesses to digital payments, e-commerce, and the global financial system by 2030.

Job Summary

The Forecourt Technician is a full-time, on-site role based in Tanzania. This role is responsible for the installation, configuration, maintenance, and servicing of PFMS equipment at merchant sites to ensure high system availability, service quality, and compliance with defined SLAs. The role provides timely technical support, implements preventative maintenance strategies, and strengthens customer relationships through proactive on-site engagement.

The ideal candidate brings hands-on field service experience, strong technical problem-solving skills, and a customer-focused mindset, with the ability to identify service-driven commercial opportunities, deliver reliable technical solutions, and contribute to customer satisfaction and business growth through disciplined execution and accurate reporting.

What Success Looks Like at Pesapal

1. Deliver Exceptional Results: Ensures PFMS installations, maintenance, and service activities meet defined quality standards, SLAs, and budget requirements. Plans and executes technical work with accountability, efficiency, and discipline. Use analytical insight to investigate downtime, resolve faults, and improve system performance.
2. Solve for Our Customers: Builds strong merchant relationships through responsiveness, technical expertise, and empathy. Understands customer needs and provides appropriate PFMS solutions to enhance operational efficiency. Delivers high-quality service that drives customer satisfaction, retention, and loyalty.
3. Together, We Do Great Work: Collaborate closely with all stakeholders to ensure efficiency. Shares technical knowledge and supports training initiatives to improve collective performance. Contributes positively to team outcomes and a culture of continuous improvement.
4. Own Our Outcomes: Takes ownership of service delivery, technical decisions, and reporting accuracy. Identifies improvement opportunities and acts proactively to close performance gaps. Demonstrates resilience and professionalism while working independently or under pressure.

Key Responsibilities

PFMS Deployment, Maintenance & Service Delivery Management

• Supervise the installation, configuration, and commissioning of PFMS at merchant sites.
• Prepare proposals for maintenance works and support basic commercial documentation.
• Supervise and evaluate installation and maintenance works, ensuring issues are resolved within agreed SLAs.
• Monitor installation and maintenance activities to ensure adherence to approved budgets.
• Participate in subcontractor training and ensure subcontractor complies with stipulated procedures.
• Conduct analytical downtime investigations and implement technical solutions to close identified gaps.
• Prepare maintenance and service reports and maintain accurate technical documentation.
• Maintain and update the PFMS asset register, including installations, transfers, and write-off recommendations.
• Participate in inspections of maintenance works and projects, site due diligence, and site handovers.
• Conduct testing and verification of PFMS equipment post-installation and after major maintenance activities.
• Ensure service delivery meets defined quality standards, SLAs, and budget requirements.

Relationship Management

• Build and maintain strong relationships with merchants and customers.
• Supporting customers through technical and administrative activities.
• Understanding customer needs, concerns and operational challenges.
• Identify and communicate customer service needs and improvement opportunities to Account Managers and relevant internal teams.
• Support customer retention by recommending appropriate PFMS solutions based on observed needs.

Reporting

• Prepare accurate and timely service and maintenance reports.
• Ensure reports support operational and commercial decision-making.
• Track and update operational and performance data related to installations, maintenance, and service activities.

Must-Have Job Requirements

• Bachelors degree in Engineering or a related field
• Minimum of 3 years experience in field service management or a similar technical role
• Experience in PFMS installation, maintenance, and technical support
• Ability to document technical work clearly through service reports and proposals
• Commercial awareness with the ability to identify service-driven revenue opportunities.
• Strong problem-solving, planning, and organizational skills
• Strong knowledge of PFMS functions including customer onboarding, beneficiary registration, account seeding, transaction processing, MIS, and reporting
• Proficiency in MS Office
• Fluency in written and spoken English

Personal Attributes:

• Strong focus on service excellence, customer satisfaction, and relationship building.
• Excellent communication and interpersonal skills, with the ability to work independently and collaboratively across teams.
• Detail-oriented and solutions-driven, adaptable, and able to perform effectively under pressure.

Why Join Us?

• Innovative Environment: Opportunity to work on cutting-edge financial technology products and services
• Professional Growth: Access to opportunities for skill development, training, and career advancement. We believe in investing in our people and helping them reach their full potential.
• Impactful Work: Be part of a passionate team transforming the African financial Landscape.
• Dynamic Work Culture: Be part of a dynamic, fast-paced environment where you experience a myriad of exciting challenges, opportunities, and thrilling adventures.

Equity & Inclusion Statement

Pesapal is committed to fostering a diverse and inclusive work environment where all individuals are valued, respected, and have equal access to opportunities for growth. We believe that diverse perspectives enhance our creativity, problem-solving abilities, and overall success.