About Standard Chartered

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

PURPOSE:

• The core responsibility of the Country Collections Head is to ensure that the collections department is managed efficiently and is equipped to meet its business objectives.
• To execute collection strategy and maximize prospects of full collection from overdue payments on STL and DAS portfolios through the implementation of collection activities and controls that effectively manages delinquency ratios and losses, whilst maintaining customer goodwill.
• To coach, train, guide and lead a team of Collections and Recoveries officers in the recovery of outstanding amounts on all substandard and Non-Performing Loans.

KEY RESPONSIBILITIES:

Strategy

• To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio.
• Ensuring that all Collections & Recoveries policies and procedures are compliant with group standards and in country, these should be documented and reviewed regularly.
• Deliver on country’s Collection Strategy Road map for the next 2 years.
• Create significant capability in Collection Analytics through project Maestro.
• Operating Model to ensure that all collection activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall Operational Risk Framework (ORF).
• Uphold the principles of Treating Customers Fairly (TCF) during customer interaction.
• Maintain the highest standards of vendor governance.
• Ensure that all risks in Collections & Recoveries processes are identified, measured, monitored and controlled.
• Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.
• Ensuring constant development of system capability to enhance operating process.
• To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity.

Business

• Profitability through recoveries, minimization of bad debts.
• Minimization of credit losses and increase in profits through releases and lower charge off amounts.
• Business survival through credit risk management.
• Implementation and compliance to Credit Policy.
• Delinquency Control – efficient management of flow rates to harder buckets.
• Achievement of budgeted LI numbers.

Processes

• Ensuring all Collections policies and procedures are in compliance with Group Policies and in line with local regulations.
• Ensure proper and updated documentation of all in-country policies and procedures are maintained and easily accessible at all times.

People and Talent

• To ensure capacity is managed in accordance with defined Group standards maintaining an active training and learning collections environment to ensure excellence in Collections Management.
• Oversee career development plans of direct reports to ensure robust succession planning and adequate bench strength for the department.
• Provide leadership, coaching and support through participating in objective setting, managing performance and identifying development needs.

Risk Management

• Manage implementation of ORF pertaining to Collections.
• Assistance in governance oversight over product /business and highlight gaps from an end to end basis, based on ORF governance structure.
• Ensure proper functioning of day to day controls, periodic monitoring activities and timely identification and resolution of risk issues.
• Ensure all Collections policies and procedures comply with Group standards.
• Accountable for satisfactory closure of issues gaps arising from internal audits, business risk reviews, Peer Reviews and regulatory reviews - Ensure timely closure of control issues raised by OR team as well as ensuring CST closures with no repeats in the collections area.
• Account for compliance with Operational Risk, against money laundering guidelines, reputational risk, treating customer fairly (TCF) policy and local regulations on collection activities, and data confidentiality policies.
• Ensure adherence to the processes in the identification, assessment, mitigation and control and monitoring of risk. Ensure sufficient traction and follow through management actions to mitigate identified risks exposures.
• Value-add to the business unit by identifying new , thematic and developing risks, ad-hoc reviews ( Accountability reviews, lessons learnt reviews, process/control reviews) at the unit level or participating in reviews driven by the Group Business level based on thematic issues using forward-looking based programmes.
• Ensure timely, accurate submission of reports and information is highlighted immediately.
• Manage Responsible Persons (RP) to ensure adequate staffing and implementation of 1st line controls and assurance.
• Facilitate the socialisation of audit/control issues in Collections.

Governance

• Adhere to country collection processes, procedures and ensure activities are aligned to Group collection policy and process standards and local regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Valued Behaviours.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Tanzania Retail Banking Collections & Recoveries team to achieve the outcomes set out in the Bank’s Conduct Principles.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Management degree/Professional Qualification in Credit Management preferred.
• A sound knowledge of banking practice and theory.
• Knowledge in Credit Management.
• Computer literacy particularly proficiency in Microsoft Excel, Word & PowerPoint.
• Good understanding and appreciation of economic environment and its impact on consumers.
• Very good analytical skills needed to analyze economic climate and come up with appropriate collection and recoveries strategies.
• Be able to identify early warning signals.
• Leadership qualities with the ability to motivate others.
• Strong verbal communication skills and an ability to negotiate and influence.
• Able to work under pressure and with stringent performance targets.