Our client is a part of an African bank, which operates through a network of commercial banks in 18 countries. Currently the bank in Tanzania has a network of 27 branches.This position is responsible for ensuring the overall Branch management, development and staff performance handling accountability.

The job holder will be responsible for exerting the right to delegate powers in compliance with safety and risk rules and procedures, assessing and monitoring commercial risks and collection, ensuring a harmonious management and resources (human and equipment) of the branch, representing the bank towards the authorities and effective Management of Enterprise Customers through acquisition growth relationship building and Risk Management

Key Responsibilities

Business Planning and Management:

• Organize employees tasks and ensure attending staff are accurate to the workload of the Business Centre
• Ensure coordination with other entities of the Bank
• Mark the boundary of branch geographic sectors
• Communicate and circulate information, notes & procedures within the BC’s staff
• Manage the commercial potential of different sectors and support acquisition
• Plan duty-related activities and those of Relationship Managers & Relationship Officers
• Manage the staff’s vacations
• Identify needs for staff training
• Ensure the building, material & furniture cleanup & maintenance
• Manage and ensure Business Centre achieves set targets on Assets, Liabilities and Off-Balance Sheet targets set by the bank
• Structure Business Centers network : resources organization in coordination with other departments
• Coordinate Business Centers network : communication management, identification of training needs of commercial teams and validation of training plan proposed by Human Resources Department
• Set up the Business Centre’s annual sales objectives, monitor results and implement corrective action
• Hold monthly meetings with Business Centre Managers, consolidate commercial dashboards and monitor achievements monthly compared to targets & action plans
• Conduct benchmark studies in coordination with the Marketing & Communication Department
• Supervise performance of the loan portfolio

Risk Control

• Give assistance to the Business Centre Team in risk appraisal
• Sign all credit applications
• Ensure respect and compliance of procedures
• Participate in the debt collection process

Steering & Coordination

• Give support to Relationship managers in organization of their tasks
• Cooperate with Sales coordinators in analyzing sales performance of Business Centre and of each Relationship Manager
• Participate in sales actions (joint visits) of RMs for important customers and prospects
• Animate meetings with Commercial Team and Back Office team
• Shares the Bank’s strategy and orientations with Business Centre teams
• With Customer Service Manager, set up internal organization in order to optimize resources
• Identify needs for training of employees, and consolidate training plans
• Evaluates each member of the team

Safety

• Ensure that Business Centre staff are well aware of rules in term of safety of people, goods & building
• Ensure safety system is working well