To Drive M-Pesa strategy within the Enterprise Business unit: To analyze, prioritize and deliver against Mpesa business growth opportunities within a strategic framework and target set. To provide administrative and second line support to M-pesa Key accounts customers; educate them on the Mpesa product
Identify M-PESA growth prospects and specific opportunities within Public and MNC customers to grow payment solutions (M-PESA) in the account and the EBU; increase penetration through acquisition. Drive Sales
Device strategic plans for M-PESA penetration within the account and ensure implementation of tactical plans execution including pipelines.
Provide leadership for customers in understanding business objectives and recommend M-PESA business solutions to achieve those goals
Effectively manage the existing and newly acquired partners in terms of quality of service provided, uptake of any new products and services and provision of advisory services.
Support special projects & functionality pilots through on ground activities, input to training materials, preparation of SIMS/phones & training of Business
Partners & customers, carrying out UAT’s tests and support deployments
Act as the link between M-PESA and other teams namely M-Commerce, Sales n Distribution, EBU Direct n Indirect Sales, Finance, and M-PESA IT.
To coordinate the Training and Key Accounts support functions within M-PESA operations section in addition to other roles. Provide support in new locations through on-ground training on web & phone and help & advice to new operations team members
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless support
Proactively assess, clarify, and validate customer needs on an ongoing basis
Supervision of Key Accounts team to ensure resolution of escalated issues and assisting staff to resolve complex or out of policy operation problems within set SLA
Coordinate New Partners allocations, Training and certificate requests within required SLA’s
Apply specific experience to assist the Product development team to design M-PESA solutions for enterprise customers;