Overview

Stanbic Bank Tanzania Limited is a full-service commercial bank which specializes in providing facilities and services to public and private sector corporations, diplomatic missions and international organizations.

Stanbic Bank Tanzania is a member of the Standard Bank Group of South Africa and was established in May 1995 when the Standard Bank Group acquired the operations of Meridien Biao Bank Tanzania Limited

ROLE PROFILE

Stanbic Bank is looking for an exceptional candidate to fill in the position of Head of Operations, reporting directly to the Chief Executive.

The incumbent will be responsible to develop and align the country operations business strategy and lead Operations towards becoming an efficient and effective business function.

DUTIES AND RESPONSIBILITIES:

The roles and responsibilities of the incumbent will be as follows:

1. Strategy Execution

Develops and implements the Operations strategy and continuously improves the Business Operations model in coordination with PBB and CIB. with a view of ensuring the efficient and effective functioning and high level of service within Operations

2. Cost Management and efficiency

• Develops and implements initiatives to reduce costs and ensure that budgets for Operations are efficiently met
• Ensures that throughput is maximized throughout Operations by implementing principles of Lean manufacturing and Six Sigma

3. Resource Utilization

Ensures effective, efficient and optimal utilization of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies

4. Operational Performance

• Identifies and defines strategic and tactical operational performance metrics geared towards meeting country objectives by leveraging opportunities
• Ensures alignment to the Customer Value Propositions. Service Level Agreements and benchmark targets through constant monitoring and evaluation of Operation’s performance to ensure a high-level of service for our customers
• Collaborates with other areas to ensure that best practices and a standard approach is followed
• Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making

5. Control

• Identifies and assesses the risks facing both systems and business processes thereby providing effective loss and risk management and so minimizing the operational risks
• Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimize the Bank’s exposure to risk

6. Rollout of Change Portfolio

Enables rollout of change initiatives/ programs by considering the best possible methods and approaches to ensure improved customer satisfaction 7. People management

• Drives a performance management and career development culture through mentoring and motivating in regular team and one-on-one meetings to ensure optimal performance and minimize staff turnover rate
• Ensures that the correct caliber of staff is recruited by participating in the recruitment process thereby ensuring Operations has the correct talent to meet the strategic goals at all times
• Ensures that resources are skilled across different processes to enable cross product and cross function workload balancing

DESIRED SKILLS & QUALIFICATION

• Business management or commercial degree
• At least 10 years experience in managing a complex operation, ideally within the financial service sector
• An extensive knowledge and understanding of the various systems used within the wider Processing and Clearing area
• Knowledge of corporate banking and the interface between frontline service, sales and support functions
• Knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyze forecast trends
• Working knowledge of capacity management principles and processes
• Knowledge of cost management principles and practices.
• Knowledge of the applicable legislation
• Process/project management experience will be an added advantage
• Excellent interpersonal and communication skills (across the business)
• People management skills
• Strong customer focus and service orientation
• Creative, analytical with good problem-solving skills
• Conflict management skills and ability to manage ambiguity
• Self-driven, values-based, innovative, independent adaptive and results orientated person
• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans

MODE OF APPLICATION:

Qualifying candidates should apply in writing to or lodge their applications at the address below, enclosing:

• An application letter
• Comprehensive Curriculum Vitae
• Contact address including telephone number(s) and/or email addresses if available.
• Names and full addresses of three referees.

Closing Date: 13th July 2018.

Please address all application to:

CHIEF EXECUTIVE.

Stanbic Bank Tanzania Ltd.

P.O.Box 72467.

Dar Es Salaam

Email: HumanResourcesTZ@mail.standardbank.com