Key Objectives:

• Customer Acquisition /Retention /Experience Management
• Financial Performance
• The cost to Income Ratio Reduction (CIR)
• Build an Effective Service Delivery Channel Network
• To be Market Leader in Digital banking
• Improve Client Experience Score
• Strategy Drive & Managing the Retail Banking Team

Main Responsibilities and output to deliver;

Provide strategic leadership

• Stay abreast of industry trends, role players and in-country opportunities and challenges to ensure the business is well positioned to provide competitive and industry-leading product and services. Identity and engage all stakeholders, role players, and industry forums to understand changes to strategy, regulations, and markets.
• Direct the review and design of the optimal business model and deliver on required changes to ensure the business maintain competitive advantage, meet client expectations, reduce cost and improve profitability.
• Drive sustainable cost and processing efficiencies within retail banking through continuous innovation industry benchmarking and alignment to best practices leveraging the global, regional and local matrix.
• Scan the external market to understand future challenges and ensure that retail banking is well positioned to anticipate market changes.

Drive business performance directly and through enabling functions

• Implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
• Implement governance structures and stakeholder frameworks to ensure effective customer management and engagement.
• Build and maintain effective stakeholder relationships within the industry and the bank to ensure the unit is successfully positioned to manage risks and expectations and deliver on shareholder value.
• Drive and influence the enabling functions to meet business requirements and enable the business to achieve the retail banking objectives continuously.
• Participate and contribute to industry and Bank-wide forums and governance structures as required or directed.

Maintain a healthy risk profile:

• Drive a culture of proactive compliance and risk management within the executive team and the function as a whole.
• Manage the financial sustainability and effective use of resources with;
• Setting and Driving the annual planning and review of Medium-Term Plans, Short Term Plan and Revised Annual Forecast (RAF) budgets and standards and anticipated financial cost targets.
• Ensure rigorous cost management within Business by implementing a highly structured budget, monitoring, and reporting process and instilling discipline within the team around cost control

People Management:

• Together with the Head of Human Resources, determine the people management strategy for the area with a focus on talent management, development, resourcing, and retention.
• Establish and maintain a succession plan for the key roles and for one level below.
• Review reward practices together with Human Resource; ensure alignment to Group Reward framework and ensuring consistent and fair decisions around reward matters of employees.
• Experience, Qualifications, and Expertise Required
• Bachelor Degree in Finance or any other related qualification.
• (10) years’ experience in the Financial Services sector which must include Retail Banking.
• (5) years’ experience on a senior management level in a large corporate organization.
• In-depth understanding of a full range of Retail, Local Business and an overview of Corporate Governance Structure.
• Good understanding of Retail Banking Products and Practices.
• An up to date knowledge of competitor Landscape and local market activity.

Technical skills/ Competencies

Strategic thinker

Experience of operating in a changing environment Combination of risk awareness and commercial savvy Senior business leadership experience Entrepreneurial and commercial thinking Adapting and responding to change Coping with pressures and setbacks Deciding and initiating action

Delivering results and meeting customer expectations

Remuneration: Attractive salary including performance-based bonus on achieving targets and overall business performance.

Applicants are invited to submit their CVs, copies of certificates, 2 referees and their contacts to;

Human Resourcing

Human Resource Department

National Bank of Commerce (NBC)

HRResourcing@nbc.co.tz

Please send all applications before 10th April 2019

If you are not contacted by NBC within thirty (30) days after the closing date, you should consider your application as unsuccessful

NBC IS AN EQUAL OPPORTUNITY EMPLOYER.