The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water, sanitation, and hygiene sectors. 

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs 

NRC is, therefore, seeking a Help Desk Assistant for the NRC Office in Makere/Nyarugusu-Kigoma, Tanzania. The Help Desk Assistant will report to the Help Desk Officer 

Job description
1. Adhere to NRC policies, tools, handbooks and guidelines 
2. Assist with the implementation of the support function portfolio according to plan of action 
3. Prepare and develop status reports as required by management 
4. Ensure proper filing of documents 
5. Promote and share ideas for improvement of the support function 
6. Process and respond to queries in fixed locations 
7. Contribute to Help Desk Information Dissemination 
8. Provide regular reports to the Help Desk officer on type of queries 
9. Liaise and collaborate with relevant key stakeholders 
10. Contribute to the development of Help Desk Services at the camp level 
11. Ensure that activities target beneficiaries most in need of protection and assistance, explore and assess new and better ways to assist 
12. Contribute and identify opportunities for capacity building 
13. Ensure high quality and ongoing monitoring and evaluation of activities implemented 
14. Ensure that projects target beneficiaries most in need of protection, explore and assess new and better ways to assist 
15. Represent NRC in coordination meetings when required by the Help Desk Officer

Qualifications
• 2 years’ relevant experience from a humanitarian/recovery context 
• Documented results related to the position’s responsibilities 
• Knowledge of own leadership skills/profile 
• Fluency in English, both written and verbal 
• Knowledge of French or Kirundi is a strong advantage 
• Be able to use a wide variety of software, Microsoft Office is an advantage

Education field

• Sociology
• Sociology

Education level

• College / University, Bachelor's degree

Personal qualities

• Experience in capacity building and training of target groups 
• Political and cultural awareness 
• Ability to work independently in a result-oriented multi-tasking and multi-cultural environment and manage conflicting priorities.

Miscellaneous info
Travel: Some traveling must be expected