Job summary

The job holder will support the Human Resources Director and team in designing sound talent attraction, management and development strategies, policies and procedures that ensure that TradeMark East Africa (TMEA) attracts and retains skilled and highly motivated staff. S/he will work in collaboration with colleagues within the unit to ensure the delivery of effective and efficient service and the provision of an enabling working environment.

Roles and responsibilities

Human Resources

• Manage the recruitment and selection process using good practice, objective and fair resourcing strategies, practices and procedures necessary to recruit and hire a competent and skilled workforce.
• Drive key resourcing initiatives forward such as inclusive hiring, implementing technology to make hiring more efficient and driving creative solutions to attract top talent.
• Support line management in forecasting and planning workforce requirements and development of talent pipeline and resourcing plans that are aligned to the unit/business strategy.
• Prepare periodic reports on resourcing activities and progress towards agreed targets. This will include setting and monitoring key performance indicators.
• Work closely with other HR colleagues to develop and implement best practice HR strategy, policies, programs, and initiative that enhance overall business performance.
• Contribute to the review of human resources policies and procedures and ensure their effective implementation in a way that strengthens awareness, accountability, and professionalism across the organisation.
• Participate in the development and operationalisation of programmes, procedures, and guidelines to help align organisational talent with the strategic goals of the organisation.
• Provide guidance on change management initiatives relating to organisational, team and job restructures in order to enhance efficiency and economy.
• Participate in the monitoring of HR compliance issues and undertake general HR functions.
• Build and equip line management with appropriate tools and knowledge to enhance effective team management.
• Provide ongoing advisory services and support to the staff on human resources related matters, policies, and procedures.
• Provide exceptional HR service delivery to assigned teams, including day to day support.
• Ensure continuous self-development on knowledge of legal requirements related to HR management thus reduce legal risks and ensure compliance to organisational requirements.

Corporate responsibilities

• Apply the highest standards of controls and risk management practices and behaviors and embed a positive risk and control culture.
• Demonstrate prudence, sound judgement and appropriate and timely escalations in the management
  of all types of risk (including fraud risk) applicable to the role.
• Understand and comply with the relevant end-to-end processes including applicable risks and controls.
• Seek to identify, understand and escalate risk events/incidents/ issues on a timely basis focusing on fixing root-causes and taking ownership of identified mitigating actions.
• Complete all relevant mandatory trainings within the stipulated timelines.
• Ensure compliance with grant management procedures and guidelines including appraisal, selection, implementation, reporting and closure.
• Contribute to the development/revision of tools and procedures to document and share knowledge, incentivise staff/teams and enforce compliance and standards.
• Participate in regular informal and formal reflection, knowledge sharing and learning events.
• Document lessons learned and best practices for knowledge sharing and learning.
• Promote and adhere to TMEA’s core values and ensure compliance with organisational policies and procedures.
• Maintain zero tolerance to bribery, fraud and corruption, and ensure the immediate reporting of any corruption or suspect behaviour that threatens TMEA’s reputation.
• Adhere to the safeguarding policies and procedures and immediately report any safeguarding concerns.
• Any other related responsibilities that may be assigned by the line manager from time to time.

Academic and professional qualifications

• An undergraduate or postgraduate degree.
• A post-graduate diploma in Human Resource Management.
• Full Member of the Institute of Human Resource Management or equivalent.

Work experience

• Undergraduate degree holders will have at least seven years of relevant work experience in an organisation that is similar to TMEA in scope and context, while postgraduate degree holders will have at least five years relevant work experience.
• Experience within the East African region is essential.
• Demonstrable experience in the key functions of HR is essential.

Additional skills

• Proven ability to maintain confidentiality and delicately solve sensitive matters.
• Good leadership and people management skills.
• Sound decision making and judgment skills.
• Excellent relationship management and negotiation skills.
• Good oral and written communication skills.
• Ability to work under pressure and within tight deadlines.
• Ability to effectively interact with internal and external stakeholders in potentially strenuous situations.
• Good planning and organizational skills.
• Attention to detail and quality orientation skills.
• Proficiency in MS Suite of packages.
• Ability to drive value through effecting sound human resources initiatives.

Additional/background information

The job holder will cover all generalist aspects of HR including the implementation of HR processes that support the achievement of the organisation’s goals and objectives. The role involves external representation of TMEA, mainly to HR-technical related bodies. The job holder shall be expected to visit country offices in order to ensure adequate understanding of TMEA operations and needs and to
be able to provide relevant support.