i. To install and configure new hardware/software, remote administration, train and support end users;
ii. To apply operating system updates and configure changes;
iii. To perform maintenance activities, systems backups and restore;
iv. To administrate servers, security systems, database, business applications, tools and manage user accounts;
v. To conduct system documentations;
vi. To troubleshoot, document and communicate computer system related problems, solutions and the implementation process;
vii. To keep and update software and hardware inventory;
viii. To participate in implementation of new solutions;
ix. To implement disaster recovery in accordance with the ICT Business Continuity Plan;
x. To store and manage all system documentations;
xi. To participate in the successful implementation of new solutions and hardware problems to produce effective outcomes based on documented business requirements;
xii. To monitor and maintain software and hardware for optimal systems performance;
xiii. To monitor and report on systems performance and in association with the network responsible personnel develop proposals to improve system and network performance;
xiv. To provide second and third level escalation expertise and technical support for all systems within the agreed service levels as required;
xv. To identify needs and assist in infrastructure hardware and software acquisition; and
xvi. To perform any other duty as may be assigned by the Supervisor.
Bachelor Degree or Advanced Diploma in one of the following fields: Computer Science, Information and Communications Technology, Software Engineering, Systems Engineering, System Security, Network Administration, Database Administration or equivalent qualifications from recognized Institutions.