Aga Khan Education Service, Tanzania (AKES, T), is a private, not for profit, service company registered under the Companies Act and operates three schools in Tanzania. The vision of AKES,T is to provide accessible, world-class education, which prepares students to become self-confident, open-minded articulate and ethical young people with academic qualifications to enable them to make productive contributions to their own community and their wider society. AKES.T is part of the Aga Khan Development Network (AKDN), a group of private development agencies working to improve living conditions and opportunities for people of all faiths and origins in specific regions of the developing world.

AKEST is looking to hire the following positions based in Dar es Salaam:

ICT Support Associate- Aga Khan Education Service Tanzania

Position Summary

The IT Support is responsible for providing maintenance assistance in all computers and related equipment’s. The IT Support will be expected to work with Aga Khan Nursery and Primary schools.

Key Responsibilities

• Install, configure and maintain computer hardware, network and software systems
• Install and maintain communication equipment for wired and wireless networks
• Ensure timely troubleshooting and repair of faulty ICT equipment, liaising with respective departments and external service providers
• Provide systems support to all teaching and non-teaching staff
• Monitor network and systems servers and peripherals to ensure smooth operation
• Assist in the implementation and support of all ICT initiatives and information systems
• Implement approved security controls and measures to safeguard information system assets
• Assist in the implementation of ICT policies and Standard Operating Procedures
• Ensure compliance with ICT policies and procedures Provide technical training to users of ICT services as required
• Resolve technical issues and report through use of the ICT Helpdesk system
• Assist schools in identifying and quantifying ICT needs with guidance from the central office ICT
• Ensure regular updates to operating systems, anti-malware solutions and other systems for all computers
• Maintain an updated inventory record for ICT hardware, software and network equipment
• Maintain and support Audio Visual (AV) systems for learning spaces
• Assist with technical support for CCTV related matters
• Document technical issues and resolutions for future reference and continuous improvement
• Stay updated with the latest technology trends and advancements relevant to the ICT support role
• Provide excellent customer service by responding promptly and effectively to the ICT needs of all users
• Collaborate with other ICT team members and departments to ensure cohesive and efficient ICT operations across all schools and units
• Perform any other tasks assigned by the supervisor from time to time.

Qualification and experience:

Applicants should have the following qualification and experience

• Bachelor’s Degree in Information System for an accredited college or university with knowledge of Information technology into details.
• At least 2-3 years’ experience in Information Technology practicing.

How to Apply:

Applicants should send a letter of application describing experience, along with detailed Curriculum Vitae, copies of education certificates (certified by TCU if studied out of Tanzania) and contact information of three confidential referees, including current Head of School or Line Manager. It should be addressed to HR – Aga Khan Education Service, Tanzania and should be sent by e-mail to hr@akest.org or mail to P.O. Box 125, Dar es Salaam. Please ensure you include an email address. Closing date for applications: 31st May, 2024.

Only shortlisted candidates will be contacted

Aga Khan Education Service, Tanzania is an agency of the Aga Khan Development Network