JOB SUMMARY

• Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible.  The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.
• The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution.

RESPONSIBILITIES

Strategy

• Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team

Business

• Operates in a continuous improvement model and can identify opportunities to improve processes and systems
• Identify cross-sell opportunities
• Operates in a productive and efficient manner to ensure faster TAT for revenue realization
• Participate in Post implementation Surveys / Executes against framework to obtain testimonials from clients
• Effectively participate and contribute towards the tactical global implementation strategy
• Share client testimonials and constructive client feedback with team lead / delegate

Processes

• Implement TB’s Cash & Trade product suite at a Global / Regional level.
• Work closely with internal partners across Global Implementation, Technical Integration, Product Management.
• Utilize Project Management tools following Implementation discipline and methodology .
• Runs end-to-end client training, including preparation of materials and coordination of logistics.
• Effectively participate and contribute towards the tactical solutions.
•  Adequately manages implementation for key client deals.
• Help drive post implementation activities, including:
• Post Implementation Surveys / client testimonials.
•  Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager.
• Collaborate on RFP/RFI responses for the implementation component as part of the Deal team.
• Participate on solution design discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operational s teams .
• Perform review of the deal handover, validate requirements, deal size, and expected revenue .
• Assist with client relationships development to ensure the products and services remains aligned to client needs.
• Help provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.
• Project Management of the end-to-end implementation cycle .
• Ensure seamlessly transition the implemented product and services to service teams for BAU client servicing.
• Participate in Governance calls with internal stakeholders to ensure positive outcomes (deal closures, drops, next action items etc.).

People & Talent

• Adopts a data driven culture.
• Demonstrates willingness to learn process improvement skills, technical competencies, effective communication.
• Actively participates in continuous learning and development.
• Demonstrates willingness to be brave and speak out.

Risk Management

• Complies with data management framework for Implementation Project Management system.
• Adherence to all local regulatory, legal and compliance requirements.
• Adherence to all bank’s policy and standards.

Governance

• Properly execute implementation governance controls.
• Proactive risk management; includes delivery + operational risks.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Tanzania - Global Implementations] to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Transaction Banking Sales teams.
• Transaction Banking Product teams.
• Relationship teams.
• Service teams.
• Operational teams (IMO, GBS, etc.).
• Technology delivery teams (CUI, PSS, etc.).
• Channel teams.

External

• Client Senior Stakeholders (all segments)
• Third Party Providers

Other Responsibilities

• Embed Here for good and Group’s brand and values in Tanzania – Global Implementations
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

QUALIFICATIONS

• Banking and finance industry experience or similar industry.
• Experience in Client Implementation with strong delivery focus.
• Has project management disciplines.
• Knowledge in API, system and technology integrations, and Transaction Banking products is a plus.
• Problem-solver with excellent attention to detail.
• Excellent written and verbal communication skills, including presentation skills.
• PMP certification / Prince 2 or equivalent Project Management Certification is a plus.

Role-Specific Technical Competencies

• Application Programming Interfaces (API)
• Client Experience, Behaviours and Preferences
• Operational Risk
• Change / Project Management
• System and Technology Integration
• Communication & Presentation Skills
• Stakeholder Management
• Strategic Thinking