Overview

CRDB Bank PLC is looking for suitable candidates to fill 2 vacant positions of Information System Officers existing in the Department of Information & Communication Technology (ICT) at Head Office, Dar Es Salaam.

The Business Applications Specialist (BAS) is responsible for providing operational support and maintenance of healthcare of business automation applications which includes but not limited to;

• SAP SuccessFactors (Cloud-based HRMIS),
• SAP ERP (Technical & Functional Modules), SAP FIORI, SAP PO (Process Orchestration),
• Back-Office Operations System (Account Opening, Fund Transfers, Card Applications, Chequebook request, KYC Update, Signature Retrieval, etc)
• End-to-End Credit Management System (Loan Origination, Rating, Disbursement, Management, Collection ,Write-offs etc)
• Customer Relationship Management system (CRM),
• Operational Risk Management system (OPRISK),
• Document Management System (DMS), 

RESPONSIBILITIES FOR THE ROLE

• Facilitate automation of new and existing business applications
• Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability
• Implement and/or upgrade applications and provide second line support for Production, Disaster Recovery site and Tests environments.
• To research and recommend for innovative ideas, and where possible automation for system administration task. Identify approaches that leverage our resources and provide economies of scale
• Work with Change/Release Management process stakeholders for successful change execution
• Ensure systems performance tuning and results experience and constantly review of application logs to ensure no suspicious alerts of system issues
• Daily systems and server’s health checkup (Running processes, CPU utilization, Memory utilization, Load average etc.)
• The use of formal issue trackers or ticket management software to track progress on issues until resolution and closure
• Respond rapidly to and resolve help desk requests
• Monitor the system daily and respond immediately to security or usability concerns
• Ensure that backups of all administering applications are being performed daily and are tested on regular basis
• Working with vendors in the process of troubleshooting escalated incidents. This may involve gathering technical information requested by them, and discussing and challenging their findings. Be available 24/7 when needed
• Participate in appropriate in-service and workshop programs and attend any required meetings
• Collaborate with other systems administrator on implementing new sever technologies and new computer technologies
• Carry out special tasks at Management's direction
• Define, document, maintain best practices, and support procedures (configuration, operational etc.)
• Support and provide guidance to CRDB Bank employees on issues related to business applications
• To create, amend and delete/disable system’s user accounts as per requests and procedure
• Coordinate with all relevant departments with regards to training and testing on new and existing and upgraded business applications
• Receive software fixes from vendor, verify and apply.

KNOWLEDGE, SKILLS, QUALIFICATIONS, AND EXPERIENCES REQUIRED FOR THE ROLE

Knowledge

• Knowledge of Enterprise Resource Planning Systems
• Understanding of Infrastructure technologies including networks, servers and databases
• Understanding the core functions of the business unit, policies and procedures of assigned systems
• Understanding of application and system architecture concepts

Skills

• Knowledge of system vulnerabilities and security issues
• Reasonable interpersonal, written and oral communication skills.
• Ability to respond to help desk requests in a reasonable time
• Team player who exhibits effective interpersonal skills with a collaborative style
• Ability to create and deliver results in a highly collaborative environment

Qualifications

• Minimum Bachelor’s degree in Information Technology or Computer Science or Computer Engineering (or similar).
• Information Technology Infrastructure Library (ITIL) best practices
• SAP System Administration Certifications is an added advantage

Experience

• At least 1 year of general ICT Systems support experience in banking environment.
• Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment.
• Technical interaction with vendors, contractors, and other stakeholders