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Role Purpose & Key Responsibilities

Role purpose:

The key purpose of Law Enforcement & Security Operations Officer to oversees Law Enforcement Assistance (LEA) and security operations, to ensure compliance to the applicable legislations in the data held in Vodacom systems, internal policies, procedures, guidelines, and standards, as well as all the Memorandum of Understanding (MoUs) with all the Law Enforcement Agencies (LEAs): and to develop and enforce LEA and security digitization’s and policies to ensure a safe environment for company properties, employee’s contractors, and visitors.

Key Responsibilities:

Administer all lawful requests from LEAs for the provision of data held on Vodacom Tanzania systems and advice to LEAs on the interpretation of Vodacom data.
Prepare and maintain a variety of records, logs, and files, including information of a confidential nature, with strict secrecy and confidentiality as per the applicable policies, procedures, guidelines, and standards.
Determine the prioritisation of the LEA requests and reply within the stipulated Service Level Agreements (SLA).
Compile information and data related to the LEA function, for reporting purpose, on weekly, monthly, and quarterly basis,
Perform a wide variety of specialized duties independently, in support of the LEA functions delegated to a manager level administrator.
Manage access entry to all Vodacom offices and designated areas, and ensure security to management, staff, and visitors during working hours.
Management of work schedules of all security personnel of a contracted security company to always ensure a secure environment.
Develop methods to improve security policies, processes and practices and recommend changes.
Direct preparation and distribution of information to inform management and staff of security policies, procedures, and practices.

Qualification, Competencies, Knowledge and Experience

Bachelor’s degree in either Telecommunication Engineer, Computer Science; or Information and Communication Technology ICT); and
Sequential Query Language (SQL) certification and/or working knowledge.
Proficient with Microsoft software’s i.e., word and excel.
Ability to maintain a strong sense of propriety concerning confidential matters.
Customer privacy legislations and regulations.
Knowledge of relevant security equipment’s, policies, procedures, and strategies to promote effective security.
Computer user knowledge and working SQL knowledge.
Good report writings and communication skills (verbal and written).
Interpersonal and stakeholder’s management/coordination.
Integrity and ability to keep a high level of secrecy and confidentiality.