Life Policy Administrator

Company Overview

Alliance Life Assurance Ltd was established in 2010 as the first privately owned life insurance company in Tanzania. The company has grown into one of the leading insurance and financial services providers in the region, offering life insurance solutions to both corporate and individual clients.

Job Purpose

We are seeking a skilled Life Policy Administrator responsible for efficiently managing life policy administration and supporting underwriting activities. This role ensures smooth workflows, maintains high levels of customer satisfaction, and contributes to business growth. The administrator will also mentor new interns and recruits while assisting management in various operational functions.

Essential Duties and Responsibilities

Life Business Underwriting

• Perform underwriting within established company parameters.
• Ensure policies comply with company standards and risk guidelines.

Policy Administration

• Handle policy document preparation, issuance of cover notes, and follow up on premium payments.
• Manage day-to-day client service inquiries, policy changes, and amendments.
• Update and maintain policy registers with current information.

Data Management

• Maintain and update life policy data with the utmost confidentiality.
• Organize and maintain all life business documents in both soft and hard copies.
• Continuously update policy information in the system and extract reports as needed.

Medical Process Management

• Maintain a reconciled database of issued medical letters.
• Track reports and follow up on settlement of medical bills.
• Communicate underwriting decisions and manage medical-related processes.

Reinsurance and Valuation Support

• Calculate reinsurance premiums within standard timelines.
• Prepare and submit valuation data as required.

Commission Administration

• Prepare commission payments to internal and external intermediaries.

Customer Service & Complaints Handling

• Respond promptly to customer complaints and inquiries, ensuring they are resolved within service standards.

Qualifications and Experience Required

• Education: Bachelor’s degree in Insurance, Actuarial Sciences, Mathematics, or a related field.
• Preferred Certification: Progress toward CII or certification in CII.
• Experience: Minimum of 2 years in life insurance policy administration.
• Knowledge: Familiarity with insurance principles and practices in Tanzania is required.
• Skills: Proficiency in computer literacy, especially in MS Suite.

Other Competencies

• Strong analytical and detail-oriented aptitude with a high degree of accuracy.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Excellent communication, report writing, and interpersonal skills.
• Strong organizational and time management skills.
• High level of integrity, confidentiality, and a strong sense of responsibility.
• Customer-oriented mindset with problem-solving skills.
• Team player with a positive and confident approach.

General Information

Alliance Life Assurance Ltd promotes an inclusive workplace that provides equal opportunities for all employees, including reasonable accommodations for individuals with disabilities. For inquiries regarding physical demands, please contact Human Resources.

How to Apply

If you meet the qualifications and are interested in this position, please submit your resume to careers@alliancelife.co.tz with the subject line “Life Policy Administrator.”