Career Opportunity

Job Title: Life Policy Administrator

Department: Operations

Location: Dodoma

Reports to: Technical Manager

Alliance Life Assurance Ltd was established in 2010 as the first privately owned Life Insurance Company in Tanzania. The company has spread its sphere of influence throughout the region to become one of the leading insurance and financial services companies in Tanzania providing life insurance solutions to both corporate and individuals.

We are seeking a skilled Life Policy Administrator who will be responsible for efficiently managing life policy administration and supporting underwriting activities. This role ensures smooth workflows, maintains high levels of customer satisfaction and contributes to the growth of business. The administrator will also mentor new interns and recruits while assisting management in various operational functions. The position will be based in Dodoma.

Essential Duties and Responsibilities:

• Coordination of Policy Processes with HQ: Act as the primary liaison between the branch and HQ for all policy-related matters, including processing applications, renewals, and cancellations.
• Document Collection and Verification: Ensure accurate and timely submission of required documents to HQ for processing and follow up on the progress of pending requests.
• Communicate updates to customers and the branch team to maintain transparency and efficiency.
• Data Management: Maintain organized records of submitted documents with utmost confidentiality for tracking purposes.
• Medical Process Management: Maintain a reconciled database of issued medical letters, track reports and follow up on settlement of medical bills.
• Customer Service & Complaints Handling: Respond promptly to customer complaints and inquiries, ensuring they are resolved within service standards. Liaise with the head office to resolve policy issues or process updates.
• Report Generation: Prepare and submit regular reports to the Unit Sales Manager and HQ on branch-level policy activities, including the status of submitted applications, cancellations, and renewals. Track and report customer inquiries, feedback, and unresolved issues to support continuous improvement.

Administrative Tasks

• Compliance Monitoring: Ensure that all branch-level policy administration activities comply with company policies and regulatory standards.
• Branch Inventory Management: Manage and track inventory of forms, promotional materials, and policy documents at the branch. Requisition additional supplies as needed to ensure smooth branch operations.
• Reporting and Updates: Prepare regular administrative reports for submission to the Unit Sales Manager, detailing branch policy activities and customer feedback.
• Claim Support: Assist customers with claim submissions, and updates to their policy details. Ensure proper documentation and timely communication with the relevant departments.
• General Administrative Assistance: Provide day-to-day administrative support to the Unit Sales Manager and branch team as needed.

Qualifications and Experience Required:

• Bachelor’s degree in Insurance, Actuarial Sciences, Mathematics or related field
• Preferred Certification in CII (or progress toward certification).
• A minimum of 2 years of experience in life insurance policy administration is required
• Familiar with Insurance principles and practices in Tanzania is required
• Computer literacy including MS Suite proficiency is required
• Strong analytical and detailed-oriented aptitude with a high degree of accuracy and attention to details.
• Ability to work independently, prioritize tasks and meet deadlines.
• Excellent communication, report writing and interpersonal skills.
• Strong organizational and time management skills.
• High level of integrity, confidentiality, and a strong sense of responsibility.
• Customer oriented mindset with problem solving skills.
• Team player with a positive and confident approach

General:

Alliance Life Assurance Ltd (ALAL) promotes an inclusive workplace that provides equal opportunities for all employees, including reasonable accommodations for individuals with disabilities. For inquiries regarding physical demands, please contact Human Resources.

If you meet the qualifications and are interested in this position, please submit your resume to careers@alliancelife.co.tz with the subject Life policy administrator. The deadline for applications is 14th January 2025. Only shortlisted candidates will be contacted.