Job Purpose

Primarily to manage and grow the Bancassurance department by acquiring new customers and servicing current customers in a profitable manner.

To increase the penetration of the Bancassurance solutions into the bank customer base

To deliver valuable business insurance solutions for the client via digital platforms as far as possible and in a seamless Universal Financial Services proposition

To also deliver insurance solutions to external clients and help to grow the Personal and Business Banking (PBB) and CIB franchises

Key Responsibilities/Accountabilities

• Develop sales tactics and standards to achieve targeted sales and customer growth.
• Oversee sales performance and customer retention across all products and offerings
• Ensure an effective leads process is in place from the Relationship Banking (PVT & Commercial) and CIB RM’s.
• Develop digital insurance offerings to service the Enterprise direct customers
• Ensure processes are in place to ensure that insurance is included in all propositions & products presented to CIB and Commercial customers and seamlessly provided
• Work closely with sector heads/ CIB and Commercial RM to develop sector and customer specific UFSO CVPs that includes insurance
• Built tools and processes that use digital as far as possible in line with the Group focus area
• Ensure the appropriate products and processes are set up and executed to service the enterprise direct clients
• Develop sales tactics and standards to achieve targeted sales and customer growth.
• Oversee sales performance and customer retention across all products and offerings
• Ensure an effective leads process is in place in the ED & Uhuru Banking (UB) space
• Listen to calls and ensure an appropriate quality assurance process is in place
• Ensure seamless and consistent customer experience levels aligned to Group objectives
• Have a complaints process in place and escalate where necessary
• Monitor claims turnaround times and personally get involved in large and/or contentious claims
• Ensure product offerings are in line with industry best practices and meet customer’s needs.

Preferred Qualification and Experience

• University degree from a recognised institution
• Over 5 years of exeprience in Insurance distribution and/or Broking 

Knowledge/Technical Skills/Expertise

• Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause

• Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet clients needs.

• Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis.