Job Purpose
To define and execute strategic client plans that will ensure the development of strong business relationships and the delivery of profitable and integrated Stanbic Bank products and services, with the purpose of ensuring client profitability, increased revenue, risk optimization and consistent service delivery.

Key Responsibilities/Accountabilities
 

• Identify individuals best suited to meet the client’s needs across products to form part of the core Client Service Teams (CSTs) (i.e. based on client opportunity and to be reviewed regularly).
• Manage Client Relationship Teams across relevant geographies (when applicable) by ensuring that individuals are clear on their contribution and expected outcomes.
• Leverage, engage and collaborate with the Bank’s internal network to ensure that all the Bank’s relevant expertise is brought to bear in every client interaction, robust and stable client service (in partnership with business lines) is maintained, client results are delivered and that any impediments to client delivery are overcome through the availability of credible internal resources to build and leverage strong long-term relationships with the client’s key decision makers.
• Regularly communicate client strategic opportunities to the extended CST, and lead effective communication sharing within the CST.
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders.
   

Preferred Qualification and Experience
 

Undergraduate qualifications in Finance, Economics, Accounting or other relevant degree or NQF equivalent.
Other relevant qualifications including postgraduate qualifications such as an MBA is considered a bonus
Minimum of 5 years of relevant experience.
Minimum of 3 years experience in the client service environment.
An additional 3 years within the credit or product environment is considered an advantage.

Knowledge/Technical Skills/Expertise
 

Customer / Client Focused Innovation

Leading Courageously

Seeking Deeper Understanding

Driving Delivery of Results

Aligning Business to Strategy

Holding People Accountable

Inspiring Performance for Execution

Influencing Others

Purposeful Collaboration

Growing Capability