Job Summary
Business-minded personnel with analytical skills, responsible for Day to day business monitoring and reporting, In-charge to drive customer migration from traditional (non-digital channels) to digital channels usage. A team player with vast experience on acquisition of customers, growth of revenue, and retention of customers. A person to design various retention campaigns, activities for digital channels. Develop clear customer Migration Strategy for the Bank, and a Link between Digital banking team, Other units within the bank, and third parties in terms of business performance and Customer Migration on digital channels
Job Description​
- Strategically promote our capabilities & experience in both our digital banking platforms as well as our physical network,
- Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
- Lead digital multi-product onboarding approach across all product lines of business
- Ensure business objectives and KPI’s are met across lines of business
- Utilize digital capabilities and partner with marketing to drive personalized experience through triggered, relevant messaging and customer interaction/communication
- Develop and implement an advisory approach in operational efficiency and process improvement to support the division’s departments.
- Establish functional links with the other business units at NBC in order to optimize work methods by sharing tools, approaches and best practices.
- Carry out market watches and stay abreast of best practices in your field of expertise.
- Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
Develop the approach, promote and support the implementation of tools promoting the development of a culture of service and continuous improvement.
Qualifications
- Bachelor's Degree - Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Strategically promote our capabilities & experience in both our digital banking platforms as well as our physical network,
- Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
- Lead digital multi-product onboarding approach across all product lines of business
- Ensure business objectives and KPI’s are met across lines of business
- Utilize digital capabilities and partner with marketing to drive personalized experience through triggered, relevant messaging and customer interaction/communication
- Develop and implement an advisory approach in operational efficiency and process improvement to support the division’s departments.
- Establish functional links with the other business units at NBC in order to optimize work methods by sharing tools, approaches and best practices.
- Carry out market watches and stay abreast of best practices in your field of expertise.
- Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
- Develop the approach, promote and support the implementation of tools promoting the development of a culture of service and continuous improvement.