NOC Monitor Trainee at Pivotech Company Limited

About Us:

PIVOTECH is an engineering services company specializing in O&M services in Electrical, Mechanical, and ICT-related disciplines. PIVOTECH also executes Civil Works and Building contracts for both Governments & non-government institutions. Established in 2007, the company currently employs 242 permanent staff and is ISO compliant (ISO 9001:2015, ISO 14001:2015, and OHSAS 45001:2018).

Core Job Description:

The NOC Monitor trainee will assist in site monitoring of Telecommunication towers managed by PIVOTECH. This involves ensuring effective incident management for each corrective maintenance incident, adhering to PIVOTECH's established QMS procedures, OHS procedures, EMS procedures, and service level agreements stipulated in client contracts.

Key Tasks:

• Raise trouble tickets for all critical alarms
• Ensure all corrective incidents are reported and closed within defined SLAs, NOC internal procedures, and Mean Time to Repair Targets
• Prepare reports & handover at the end of each shift
• Initiate and manage internal and customer communication
• Manage incidents by following up tickets from opening to closing

Education:

Minimum of a diploma in Information Technology or a related field.

Experience:

At least one (1) year of related experience. Programming experience is an added advantage.

Skills & Abilities:

• Good analytical and problem-solving skills
• Conversant with Microsoft Office
• Proactive and innovative
• Ability to learn quickly
• Ability to work under pressure
• Positive attitude

How to Apply:

1. Subject of your email must read “Application for NOC Monitor trainee”.
2. Attach your CV and copies of your certificates to recruitment@pivotechgroup.co.tz

Deadline: Wednesday, December 11, 2024, at 11:59 pm. Applications received after the deadline will not be considered. If you do not hear from us after 14 days of submitting your application, consider your application unsuccessful.