• Responsible for daily proactive monitoring, conducting first level troubleshooting, resolution and escalation of all issues pertaining to Data Centre & DR infrastructure, Core banking services, Core network, branch connectivity, ATM/POS, Self-service channels, power & cooling utilities at Head Office and branches.
• Responsible for managing all incidents and problems logged into SMAX regarding network, self-service, power, and cooling utilities from branches & Head Office ensuring SLA(s) and customer expectations are met.
• Preparation of daily, weekly, and monthly performance statistics for the network and data center infrastructure, status reports, and graphical aids for ICT management.
• Maintain current configuration on existing NOC infrastructure including out of the box reports provide required visibility report to management.
• Automate and consolidate all manual morning health check reports within ICT.
• First level support for all self-service channels and services ensure proper escalation to second level support.
• Maintain and optimize NOC infrastructure licenses make sure that all business-critical services are monitored.
• Coordinate planning and execution of routine maintenance tasks.
• Perform and coordinate Root Cause analysis of incidents and share RCA/incident reports.

• Service management standards and baselines in Operating Systems, Network Virtual environments, Databases, and middleware
• Good Knowledge on networks, applications, data center infrastructure, self-service channels, power, and cooling utilities monitoring and troubleshooting.
• Possess strong communication skills. Both written and oral
• Possess good interpersonal skills.
• Must be creative, innovative, aggressive and a team player.
• Data base language MySQL and Oracle
• Time Management skills
• Ability to work overnight.
• Good observation and analytical skills.
• Self-driven, ability to go extra mile and making initiatives for continuous service improvement.

• Bachelor's degree in computer science or related academic field.
• Professional certification in ITIL is mandatory; CCNA, Self-service channels, and Monitoring tools training/ certification will be an added advantage.
• Experience in handling Monitoring Tools in large corporate organizations for at least 2 years.
• Experience in systems and Network security technologies such as TCP/IP, Network devices (Switches, Routers and Firewalls) UNIX/Linux, Windows, Oracle & Microsoft Databases
  
  
  

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal-opportunity employer

“Only shortlisted candidates will be contacted”