Operations and Product Support Specialist

Job Description

The specialist will handle the technical and operational aspects of DFS at ASAMTL, ensuring all digital products function seamlessly and meet user needs.

Key Responsibilities:

• Provide support for digital financial products, including troubleshooting and resolution of technical issues.
• Collaborate with vendors and internal IT teams to implement updates and new features.
• Conduct training for internal teams on product functionality and updates.
• Monitor product performance and provide feedback for improvement.

Academic Qualification & Experience Requirements:

• Bachelor’s degree in Business, Economics, Commerce, Banking, Finance, IT, Computer Science, or a related field.
• Experience in digital product support or operations management.
• Strong problem-solving and technical troubleshooting skills.

General Requirements for Applicants of All Posts:

• Application Letter.
• Curriculum Vitae enclosing details of work experience, skills, and postal and telephone contacts of three referees.
• One current passport-size photograph attached to the CV.

Mode of Application

Applicants who consider themselves competent for the above-mentioned positions should send their applications to recruitment@asatanzania.co.tz or drop their applications at the ASAMTL Head Office at House No. 01, Plot No. 87, Msese Street, Kinondoni Road (Near Kinondoni Makaburini), Dar es Salaam, before 1700 HRS on 15th February 2025.

Note: Only short-listed candidates will be contacted for interviews. No phone calls are allowed for inquiries. No allowances will be admissible for interviews.