Job Vacancy – Patient Support Supervisor

Médecins Sans Frontières (MSF)

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.

Job Title: Patient Support Supervisor

Direct Reports: Project Medical Referent

Location: Liwale, Lindi

Job Type: Full Time

Main Purpose

In close collaboration with the project medical referent, supervising the implementation of patient support activities according to MSF protocols, standards and procedures in order to empower the patient in front of his illness and treatment, beyond the purely medical aspects of care.

Accountabilities

Main Accountabilities:

• Assisting the Patient Support Activity Manager in assessing the patient support needs, defining the patient support strategy according to the changing medical needs and context, and developing patient support tools (counselling/education protocols, health promotion messages, etc.).
• Ensuring, monitoring and evaluating the implementation of patient support activities according to MSF protocols, standards and procedures.
• Ensuring good communication and collaboration with the other components of the project and other partners working on patient support.
• Supervising and supporting the staff under his responsibility, planning and organizing their work.
• In close collaboration with the HR department, supervising the associated HR processes (recruitment, training, induction, evaluation, potential detection, coaching, development and internal communication) in order to ensure both the sizing and the amount of knowledge required.
• Ensuring data collection and analysis of patient support activities (collecting reports of patient support staff, summarizing reports, etc.).

Context Specific Accountabilities

Patient Support & Access to Care

• Support differentiated models of care for stable patients in hard-to-reach areas.
• Coordinate implementation of patient support interventions including:
  • Transport support,
  • Nutritional support linkages,
  • Treatment literacy sessions
• Monitor implementation of defaulter tracing systems adapted to remote settings (e.g. village-based follow-ups and CHW linkage).
• Support community-based patient education activities to improve health-seeking behaviour and early presentation.

Community Linkages & Referral Systems

• Strengthen referral pathways between health facilities and community structures within MSF-supported catchment areas.
• Coordinate compliance of referral pathways and referral criteria.
• Coordinate with MoH counterparts to align patient support strategies with district health priorities.

Quality of Counselling & Patient Protection

• Ensure culturally appropriate counselling approaches that consider stigma, gender dynamics, and traditional beliefs in alignment with MSF standards.
• Ensure accurate documentation of counselling sessions and patient support interventions.
• Identify and report protection risks including gender-based violence (GBV), neglect, and stigma-related abuse.
• Provide on-the-job coaching to improve counselling quality and confidentiality practices.

Team Management & Supervision

• Line manage Patient Support staff including counsellors, social workers, peer educators, and outreach workers.
• Provide supportive supervision and technical guidance to ensure quality implementation of patient support activities.

Data Monitoring & Reporting

Ensure consistent use of data collection mechanisms and implement monthly reporting in standardized tools such as Patient Support Register, Counselling Session Logbook and Referral Tracking Forms.

Educational Qualification

University degree in psychology/ counselling/ social sciences/ communication/ health promotion/ educational sciences / nursing

Experience

• Desirable 2 years of previous experience in NGO’s settings
• Demonstrable experience in supervising and training others in a team setting

Languages

Mission language (English) and Swahili essential

Knowledge

Essential knowledge of Word, Excel

Competencies

• Results and Quality Orientation
• Team work and cooperation
• Behavioural flexibility
• Stress Management
• Commitment to MSF Principles

Women, people living with a disability or any person feeling like being part of a minority is encouraged to apply. MSF is dedicated to fostering a safe work environment with zero tolerance for any form of abuse.

Application Details

All interested candidates shall submit their motivation letter, CV and copy of relevant professional certificates no later than Tuesday 22 March 2026 at 5 PM.

Please quote the job title on the email subject “Patient Support Supervisor.”

Please send your application to the email address: MSFCH-Tanzania-Recruitment@geneva.msf.org

The applications can also be submitted at MSF offices situated at:

• Uporoto Street, Plot No.74, House No.22, Ursino Estate, Victoria, Dar es salaam,
• Nduta Refugees Camp, Kibondo District
• MSF Guest House Kibondo
• MSF office situated in Liwale, Lindi.

Important Information:

• ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED
• If you receive no contact within 6 weeks, you can consider that you have not been pre-selected.

Data Protection Notice:

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances.

If you have any questions or requests, you can contact: msfch-tanzania-hrmanager@geneva.msf.org

Commitment to Diversity and Inclusion:

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together for the social mission of MSF to create better outcomes for the patients and the communities we work with. We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.

Please note that applying to MSF is free of charge, MSF does not charge applicants to consider their application.