Job Introduction:

To ensure the smooth running of daily operations within the designated area of business; in such a manner as to ensure the continuous provision of a professional security service that meets the requirements of the relevant customers

Role Responsibility:

Functions of the Position:

• Manage the smooth day-to-day running of the relevant sites/contracts to ensure profitability.
• Posting Sheets to be signed off daily. Ensure security officers are posted on sites according to the customer agreements/contracts.
• Measurement of Customer Service Standards to be complete on a monthly basis by the Contract Manager
• The Contract Manager must ensure that the Site Inventory is used during any formal handing & taking over shifts on all sites.
• The Contract Manager must ensure that site inspections are done on every site for all staff to ensure all are briefed, correctly dressed/equipped and ready for the shift.
• Ensure that pay queries are attended to and that correct the payments to security officers.

Manage the work schedules of direct reports to meet agreed plans, contracts and agreements in a cost-effective manner

• Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site
• Authorize the necessary time sheets on a monthly basis
• Analyse the Easy Roster system to allocate manpower, over and under postings and rectify any anomalies

Customer Liaison

• Formal Customer Meetings to be held on a monthly basis or as per written agreement.
• Minutes of the Meetings to be forwarded to the customer within 7 days.
• Ensure that Site Seniors are included in the meeting and that the relevant discussions at the meetings are translated to all the Security Officers.
• Customer complaints to be resolved within 2 working days.
• Ensure that a formal Customer Service Assessment are completed monthly by the customer (or Preference Letter on file should the Customer not want to complete Monthly Assessment)
• Ensure that site visits are conducted according to a pre-determined visit plan.

Ensure Post Descriptions, emergency plans, registers and files are in place according to Customer and Company requirements.

• Ensure Post Descriptions and emergency plans are adhered to by the Security Officers and Supervisors.
• Post Descriptions must be reviewed annually.
• Post Descriptions must be approved by the customer annually.
• Ensure that the correct registers and files are placed on site and maintained.

Ensure that all Security Officers are inducted and properly trained to meet the requirements of the position/ post.

• New employee on a new site must be tested within 2 weeks to confirm they are familiar with all procedures.
• Determine training needs and where necessary recommend training to be conducted to meet customer requirements.
• Ensure that monthly Site Knowledge Tests are written by all Security Officers on site.      
• Ensure that other on-site training is conducted as necessary to meet customer requirements.

Audits and Assessments

• Ensure that quality audits are conducted in accordance to the audit plan.
• Ensure that Health and Safety Risk Assessments are conducted in accordance to the Company Policy.
• Ensure that all the Security Officers on site are aware important/problematic physical risk factors
• Complete documentation regarding audits and risk assessments as required.

Ensure all Company assets are accounted for, properly handled safeguarded and maintained.

• Ensure that monthly equipment checks/ audits are conducted to ensure it is in good working order.
• Monthly reports to be forwarded to the relevant logistics/ Operation Clerk.
• Ensure that vehicles are inspected on a weekly basis.
• Ensure that vehicles are inspected during hand over/ Take over (includes complete vehicle inspection)
• Ensure that all defects are repaired immediately. 

Discipline

• The Contract Manager is responsible and must ensure strict discipline on his sites.
• The Conducting of disciplinary hearings, appeals and grievances according to the Company Disciplinary Code may be required from a Contract Manager.

Monthly and Weekly reports

• The Contract Manager must ensure that the Monthly and Weekly reports are completed and forwarded to the respective managers as required.

Health and Safety

• Ensure that all sites comply and implement the company Health and Safety Policy.
• Distribute weekly Tool Box talks to all sites.
• Ensure that Health and Safety of all employees remain a priority.

General

• The Contract Manager must ensure that all incidents are reported and properly investigated.
• The Contract Manager will be required to follow-up on invoices and statements to ensure customers pay the appropriate amount on time.

The Ideal Candidate:

Must have experience in the following :

• Competent to undertake the duties and responsibilities as defined in Section A/17.2 of the ISPS code including : 
• Threat and risk security assessmemts of maritime and port operations and the indentification , implemenation and maintenance of effective and technlogy enableed , counter measures .
• Development , maintenance and implementation of security plans and procedures and instructions .
• Planning and conducting drills , audits and tarining of G4S and customer personnel .
• Pro- active penetration and vulnerability testing and subsequently the implemenation of corrective / preventative actions and deterrents .
• Surveillance and investing security breaches a, fraud and malfeasance .