Job Summary

Deliver Corporate Real Estate Solutions (CRES) managed services under signed contract 

Job Description

CRES Strategy and Engagement (5%)

• Develop detailed analysis and reporting of the Real Estate portfolio, maintenance costs and CRES projects to inform the Operations strategy

Property Management (30%)

• Support the Property manager to Ensure that property portfolios are appropriately managed on a day-to-day basis including oversight of both capital investment projects and engineering projects.
• Premises and properties accountability through tracking and owning all issues end to end.
• Provision and maintenance of furniture, fittings, and equipment, including periodic tracking and verification of fixed asset movement.
• Ensure lease information is complete and accurate
• Ensure vendor invoices are received, documented and after payments provide proof of payment.
• Together with The Property Manager, ensure compliance with local and Group SHE regulations

Deliver service excellence to stakeholders (15%)

• All queries received are tracked and processed and any pending queries are escalated to the line manager with reason for not being able to accomplish
• Ensure third parties complaints are handled according to laid down procedures on complaint handling

• Institute and analyse periodical internal customer perception survey to improve customer satisfaction
• Maintain excellent liaison with other suppliers and internal customers (staff)
• Ensure 100% projects completed on time

Administration (50%)

• Together with the Property Manager Develop meaningful MI that will assist the stakeholders in tracking performance
• Ensure availability of accurate and reliable information when requested
• Build and maintain an effective relationship between Commercial Services Unit and all other Business functions
• Administration of Property Management helpdesk

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
• Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable

• All mandatory training completed to deadline

Technical skills / Competencies

• Tertiary qualification in the building sciences 
• Professionally qualified to at least degree level
• Proven experience in project management
• Proven ability as self-starter, with track record of achievement of goals and targets
• Experience of interpretation and development of management information
• Analytical and financial understanding of service cost models and lifetime cost of acquisition

Knowledge, Expertise and Experience

A candidate should be a holder of bachelor’s degree in Architecture/Quantity Surveying/Construction Management/Building Engineering or any other relevant discipline.

Education

Bachelor's Degree: Architecture, Bachelor's Degree: Quantity Surveying (Required)