Position: Receptionist

Department: Central Management

At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact

We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities.  WE BELIEVE IN BETTER!!

JOB SUMMARY:  

The Receptionist will serve as the initial point of contact for guests/clients, providing outstanding customer service and administrative support. The ideal candidate should have excellent communication skills, attention to detail, and a proactive approach to handling various tasks.

KEY RESPONSIBILITY AREAS:

• Warmly greet and assist guests/clients upon arrival, maintaining a friendly and professional demeanor. Offer refreshments according to Asilia standards.
• Manage all incoming and outgoing calls, accurately transferring them to the appropriate individuals while providing necessary information to callers.
• Provide guests/clients with comprehensive information about our facilities and services, addressing inquiries promptly and accurately.
• Maintain a clean and organized reception area, ensuring it is always tidy and presentable.
• Update and maintain the internal telephone directory regularly.
• Monitor and report any issues with the phone system to the relevant department for prompt resolution.
• Assist in administrative tasks with accuracy and confidentiality.
• Coordinate flight bookings for senior officials upon request, ensuring timely and efficient arrangements.
• Handle office requests and concerns effectively, escalating issues when necessary to ensure resolution.
• Manage inventory and ordering of office stationery to maintain adequate supplies.
• Coordinate office meals for office functions, including set-up, food ordering, and payment of suppliers.
• Coordinate accommodation and transfers for visiting Asilia members from abroad.
• Update the Asilia blackboard daily.
• Update the birthday list for all staff members monthly and share it with camps. Send an email to each camp congratulating the staff members celebrating a birthday.

SKILLS and REQUIREMENTS:

• Education: College diploma or equivalent; additional education or certification in office administration or hospitality is a plus.
• Experience: Previous experience in a receptionist or customer service role, preferably in the tourism or hospitality industry.
• Language Skills: Proficiency in English Language
• Flexibility, reliability, and teamwork skills, as well as a positive and friendly attitude.
• Knowledge of Tour Operations: Basic understanding of tour operations and the destinations offered by the company.
• Professional Appearance: Maintaining a neat and professional appearance in accordance with the company’s standards.

MODE OF APPLICATION

If you fit the Minimum Requirements, we look forward to receiving your applications and CV’s to devotha@asiliaafrica.com  before 24^th January 2024.

Only shortlisted candidates will be contacted.