About the Company:

For over 27 years, Olotu Trading Company has been operating in the supply and selling of various assorted building materials, sanitary wares, plumbing, paints for house and car, locks and fittings, gypsum & boards products, locks, and fittings. The company has recently opened a new hotel establishment in Arusha, offering luxurious accommodations and exceptional service to guests.

Position Title: Receptionist (1 post)
Gender: Female
Age: 19 - 25 years
Languages: Fluent in English & Kiswahili
Residency: Should reside in Arusha

The Role:

We are searching for a professional and personable female receptionist to join our dynamic team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive first impression.

Responsibilities:

• Greet guests warmly and professionally upon arrival and departure.
• Check guests in and out efficiently, ensuring all paperwork is completed accurately.
• Manage room assignments according to reservations and guest preferences.
• Answer guest inquiries regarding the hotel’s amenities, services, and local attractions.
• Operate the switchboard, answering phone calls and directing them appropriately.
• Process guest payments, including cash, credit cards, and mobile payments.
• Maintain a clean and organized reception area.
• Provide excellent customer service, ensuring guests have a comfortable and enjoyable stay.
• Uphold hotel policies and procedures.
• Perform other duties as assigned by the Hotel Management.

Qualifications:

• Minimum 1 year of experience working in a hospitality setting, preferably a hotel.
• Excellent communication and interpersonal skills.
• Ability to build rapport with guests from diverse backgrounds.
• Proficiency in English, both written and verbal. Knowledge of Swahili is a plus.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A positive and professional demeanor.
• Proficiency in hotel reservation systems and software (PMS) is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Be part of a new and exciting hotel establishment.
• Work within a supportive and professional team.
• Career development opportunities within the hospitality industry.

To Apply: We are committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates.

Interested candidates should send their application letter and CV to: ludanshirima@gmail.com before the deadline on 07/06/2024.

Email Subject Should Be: Application for: Receptionist Job Vacancy at Olotu Trading Company Limited