Follow-up on outstanding items with the concerned units for timely resolution and ensure that suspense accounts are in line with the bank’s policy of reconciliation.
Key Responsibilities:
Fraud prevention through timely and accurate reports and reconciliation.
Reconciliation of all assigned suspense accounts.
Follow-up on outstanding transactions for immediate resolution.
Investigation on any unusual customer transactions.
Escalation on any unusual transactions or anomaly as and when detected.
Attend to customer queries.
Preparing monthly suspense accounts returns for financial reporting purposes.
Daily Responsibilities:
Reconciling suspense accounts.
Investigating and recommending reversals and recovery of funds relating to outstanding transactions.
Providing feedback to customer enquiries.
Responsible for follow-up on outstanding items for timely resolution.
Requirements:
Bachelor’s degree in Banking, Finance, Accounts and Risk